The International Journal of Business & Management

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In the current period, attracting learners is an urgent requirement for universities and colleges. In order to attract learners, colleges must find solutions to improve the quality of training services, improve learners' satisfaction. The group of authors has conducted practical research on the status of learners' satisfaction with the quality of training at Thai Nguyen College of Economics and Finance. SERVPERF model was used to measue learners’ satisfaction about training services. On the basis of research results, the authors have proposed solutions to enhance learners' satisfaction with the quality of training at the school; thereby it is going to help Thai Nguyen College of Economics and Finance achieve efficiency in the teaching and learning process.


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