The International Journal of Business & Management

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This study aims at measuring the satisfaction level of enterprises towards the reform process of administrative procedures in Vietnam. A total of 544 enterprises which are mainly located in Thai Nguyen province were surveyed based on a questionnaire developed from the contents in the Administrative Procedure Reform Scheme of Thai Nguyen province. Among 7 factors were identified that may affect on enterprise satisfaction, time and costs are at the lowest level of satisfaction. Furthermore, feedback information, procedures, and service attitude have strongest impact on enterprise satisfaction in comparison with the remaining factors. This may infer for the People Committee of Thai Nguyen province to focus more on the application of technology in order to reduce time and cost in the administrative procedure as well as to enhance the level of enterprise satisfaction.


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