The study evaluates the effects of change management on organisations’ success at Soft-Landing Limited (SLL): a Ghanaian firm that operates in the hospitality industry of Ghana. The study explores answers to research objectives which aims to identify the factors that engender change in SLL and examine employees' attitudes towards communication of change in SLL. The study also determines how leaders contribute to change management. The research was quantitative and employed primary data source through close-ended questionnaires as the tool for data collection. The Statistical Package for Social Science (SPSS) computing software and Microsoft Excel were the tools used for data analysis. This result shows that external pressures are mainly responsible for change in SSL. Also, employees are not satisfied with the change management approach since they are not allowed to voice their concerns regarding issues of change management in the organisation. The study recommendations that employees should be engaged and considered as change agents and training opportunities regarding change must be provided for all employees affected.