Awareness, Use, and Impact of Electronic Information Services on the UG and PG Students at JNMC Library, AMU, Aligarh, India

The changing landscape of information delivery format from print to electronic has played a great role in enhancing the usage of library. Therefore, the libraries are interested in subscribing a number of online databases of electronic resources to generate various Electronic Information Services (EISs). The purpose of this study is to identify the acceptance of EISs among the Undergraduate (UG) and Postgraduate (PG) students of Jawaharlal Nehru Medical College (JNMC), Aligarh Muslim University (AMU), Aligarh, India, and determine the usage level, satisfaction, instructions/assistance, and problems faced while searching the EISs. The data was collected through a questionnaire, administered randomly among 100 UG and PG students. Around 60 questionnaires were returned and the researcher selected 57 questionnaires to draw the result. The findings of the study revealed that most of the respondents were well aware of the available EISs, such as internet, e-mail, and online database. A large number of the respondents were using the e-mail, internet, e-reference, web, and online database services to gain knowledge for their research work. Google and Yahoo were the most used search engines for fulfilling the literature queries and there was agreement with the instructions provided in using and accessing the EISs. Most of the respondents were satisfied with the EISs provided by the JNMC Library. This was a one-of-a-kind study conducted to recognize the importance of EISs and the role of user education programme or information literacy programme to boost the usage of available EISs at the JNMC library, AMU.