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Customers’ Attitude and Satisfaction on Restaurant Services during COVID – 19: An Analytical Study with Reference to Chennai City


Affiliations
1 Assistant Professor, Department of B.Com. Corporate Secretaryship, S.D.N.B. Vaishnav College for Women, Chromepet, Chennai - 600 044, India
2 Assistant Professor, Department of B.Com (G), SDNB. Vaishnav College for women, Chromepet Chennai- 600 044, India
 

A Restaurant or an eatery is a business that prepares and serves food and drinks to customer. The food industry is a complex, global collective of diverse businesses. The term Food Industry covers series of industrial activities directed at the processing, conversion, preparation, preservation and packing of food stuff .This services is not only an important sources of jobs and career, it is vitally important to the success of many other industries in the economy where employees and bachelors are depended on. Importance of customer satisfaction can make or break the success of any restaurant. Recovery will obviously be a challenge for all restaurants both large and small.

Keywords

Restaurant Services, Post COVID Scenario, Hotel Management, Safety Measures.
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Abstract Views: 384

PDF Views: 181




  • Customers’ Attitude and Satisfaction on Restaurant Services during COVID – 19: An Analytical Study with Reference to Chennai City

Abstract Views: 384  |  PDF Views: 181

Authors

K. Shyamala
Assistant Professor, Department of B.Com. Corporate Secretaryship, S.D.N.B. Vaishnav College for Women, Chromepet, Chennai - 600 044, India
Fathima Farhana S. I.
Assistant Professor, Department of B.Com (G), SDNB. Vaishnav College for women, Chromepet Chennai- 600 044, India

Abstract


A Restaurant or an eatery is a business that prepares and serves food and drinks to customer. The food industry is a complex, global collective of diverse businesses. The term Food Industry covers series of industrial activities directed at the processing, conversion, preparation, preservation and packing of food stuff .This services is not only an important sources of jobs and career, it is vitally important to the success of many other industries in the economy where employees and bachelors are depended on. Importance of customer satisfaction can make or break the success of any restaurant. Recovery will obviously be a challenge for all restaurants both large and small.

Keywords


Restaurant Services, Post COVID Scenario, Hotel Management, Safety Measures.

References