Influence of Organizational Trust on Job Satisfaction and Organizational Commitment

The significance of banking sector in a nation's economy has led researchers to focus on the role of bank employees who contribute to national development. The schism between public and private sector banks in terms of their structure and functioning among other things, has led the present study to examine the influence of organizational trust on job satisfaction and organizational commitment among middle-level executives in these two banking sectors. Data was collected from middle-level executives (N=100) from private (n=50) and public (n=50) sector banks in Delhi and N.C.R., using purposive sampling. The measures of The Organizational Trust Index, Organizational Job Satisfaction Questionnaire and Organizational Commitment Scale were employed in the present research. Findings suggest that the two groups differ significantly in terms of organizational trust and job satisfaction. On affective and normative commitment, the executives of the two banking sectors differed significantly, though not so on continuous commitment. Further, regression analysis showed that organizational trust has a significant influence on job satisfaction and organizational commitment among middle-level executives of public and private sector banks. Results were analyzed and interpreted in light of existing theoretical framework and Indian socio-cultural context.