Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Drivers for Online Buying Behaviour in Bangladesh


Affiliations
1 Associate Professor, Department of Marketing Patuakhali Science and Technology University, Patuakhali, Bangladesh
2 Professor, Department of Finance and Banking Patuakhali Science and Technology University Patuakhali, Bangladesh
3 Professor, Department of Marketing Patuakhali Science and Technology University, Patuakhali, Bangladesh
     

   Subscribe/Renew Journal


Online shopping is developing rapidly now-a-days. A peep into the exponential growth of the fundamental players in this industry indicates that there is an enormous store of market potential for online shopping. The convenience of online shopping renders as adeveloping trend among consumers of a developing country like Bangladesh. The predominance of online shopping has raised the interest of the retailers to focus on this area. Therefore, this studyis used to identify the drivers influencing online buying behaviour in Bangladesh. A survey was conducted among 200 respondents from four different districts in the southern part of Bangladesh through a structured questionnaire. At first, factor analysis has been applied to find out the factors influencing online buying behaviour and finally, multiple regression analysis was conducted to estimate the relative importance of each of the factors. Results indicate that a consumer purchase online products two times in a month. The results also show that physical benefits are the most important factor for online shopping whereas trust of the webpage, transaction cost and product information may influence the online buying decision. The implication of the study is that the online sellers should care about the marketing activities of the online goods with a view to increase their sales growth in future.

Keywords

Buying Behaviour, Clothing Products, Online, Robust Estimation and Bangladesh.
User
Subscription Login to verify subscription
Notifications
Font Size

  • Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., and Wood, S. (1997). Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces. Journal of Marketing, 61(3), 38-53.
  • Bhatnagar, A., & Ghose, S. (2004a). A latent class segmentation analysis of e-shoppers. Journal of Business Research, 57(7), 758-767.
  • Bhatnagar, A., and Ghose, S. (2004b). Segmenting consumers based on the benefits and risks of Internet shopping. Journal of Business Research, 57(12), 1352-1360.
  • Bhatnagar, A., Misra, S., and Rao, H. R. (2000). On risk, convenience, and Internet shopping behavior. Communications of the ACM, 43(11), 98-105.
  • Brown, M., Pope, N., and Voges, K. (2003). Buying or Browsing? European Journal of Marketing, 37(11/12), 1666-1684. https://doi.org/10.1108/03090560310495401
  • BTRC (Bangaldesh Telecommunication Regulatory Commission). (2020). The internet subscribers in Bangladesh. http://www.btrc.gov.bd/content/internet-subscribers-bangladesh-august-2019.
  • Chau, P. Y., Cole, M., Massey, A. P., Montoya-Weiss, M., and O'Keefe, R. M. (2002). Cultural differences in the online behavior of consumers. Communications of the ACM, 45(10), 138-143.
  • Childers, T. L., Carr, C. L., Peck, J., and Carson, S. (2001). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77(4), 511-535.
  • Chiu, C. M., Chang, C. C., Cheng, H. L., and Fang, Y. H. (2009). Determinants of customer repurchase intention in online shopping. Online Information Review, 33(4),761- 784.https://doi:10.1108/14684520910985710
  • Donthu, N., and Garcia, A. (1999). The internet shopper. Journal of Advertising Research, 39(3), 52-52. Eze, U. C., Manyeki, J. K., Yaw, L. H., and Har, L. C. (2011). Factors affecting internet banking adoption among young adults: Evidence from Malaysia. In International Conference on Social Science and Humanity, 5(1), 377-381.
  • Farhana, N., Khan, T., & Noor, S. (2017). Factors affecting the attitude towards online shopping: an empirical study on urban youth in Bangladesh. Australian Academy of Business and Economics Review, 3(4), 224-234
  • Featherman, M. S., and Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. International Journal of Human-Computer Studies, 59(4), 451-474.
  • Garbarino, E., and Strahilevitz, M. (2004).Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation. Journal of Business Research, 57(7), 768-775.
  • Hoffman, D. L., and Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60(3), 50-68.
  • Huang, M. H. (2003). Modeling virtual exploratory and shopping dynamics: an environmental psychology approach. Information and Management, 41(1), 39-47.
  • Huang, W. Y., Schrank, H., Dubinsky, A. J. (2004). Effect of brand name on and consumers' risk perceptions of online shopping. Journal of Consumer Behaviour: An International Research Review,4(1), 40-50.
  • Jarvenpaa, S. L., and Todd, P. A. (1996). Consumer reactions to electronic shopping on the World WideWeb. International Journal of Electronic Commerce, 1(2), 59-88.
  • Jarvenpaa, S. L., Tractinsky, N., and Saarinen, L. (1999). Consumer trust in an Internet store: A crosscultural validation. Journal of Computer-Mediated Communication, 5(2), JCMC526. https://doi.org/10.1111/j.1083-6101.1999.tb00337.x
  • Jarvenpaa, S. L., Tractinsky, N., and Vitale, M. (2000). Consumer trust in an Internet store. Information Technology and Management, 1(1-2), 45-71.
  • Johnson, E. J., Moe, W. W., Fader, P. S., Bellman, S., and Lohse, G. L. (2004). On the depth and dynamics of online search behavior. Management Science, 50(3), 299-308.
  • Joines, J. L., Scherer, C. W., and Scheufele, D. A. (2003). Exploring motivations for consumer Web use and their implications for e-commerce. Journal of Consumer Marketing, 20(2),90-108.
  • Khalifa, M., and Liu, V. (2007). Online consumer retention: contingent effects of online shopping habit and online shopping experience. European Journal of Information Systems, 16(6), 780-792.
  • Khan, M. A., and Ali, A. J. (2012). Factors affecting customers' intention towards online shopping in Bangladesh. Indonesian Management and Accounting Research, 11(1), 19-36.
  • Kolsaker, A., Lee‐Kelley, L., and Choy, P. C. (2004). The reluctant Hong Kong consumer: purchasing travel online. International Journal of Consumer Studies, 28(3), 295-304.
  • Korgaonkar, P. K., and Wolin, L. D. (1999).A multivariate analysis of web usage. Journal of Advertising Research, 39(2), 53-53.
  • Korgaonkar, P., Silverblatt, R., and Becerra, E. (2004). Hispanics and patronage preferences for shopping from the internet. Journal of Computer-Mediated Communication, 9(3), JCMC934. https://doi.org/10.1111/j.1083-6101.2004.tb00288.x
  • Li, H., Kuo, C., and Rusell, M. G. (1999). The impact of perceived channel utilities, shopping orientations, and demographics on the consumer's online buying behavior. Journal of Computer- Mediated Communication, 5(2), JCMC521.https://doi.org/10.1111/j.1083-6101.1999.tb00336.x
  • Liang, T. P., and Huang, J. S. (1998). An empirical study on consumer acceptance of products in electronic markets: a transaction cost model. Decision Support Systems, 24(1), 29-43.
  • Liao, Z., and Cheung, M. T. (2001). Internet-based e-shopping and consumer attitudes: an empirical study. Information & Management, 38(5), 299-306.
  • Limayem, M., Khalifa, M., and Frini, A. (2000). What makes consumers buy from Internet? A longitudinal study of online shopping. IEEE Transactions on systems, man, and Cybernetics-Part A: Systems and Humans, 30(4), 421-432.
  • Lynch, P. D., and Beck, J. C. (2001). Profiles of internet buyers in 20 countries: Evidence for regionspecific strategies. Journal of International Business Studies, 32(4), 725-748.
  • Miyazaki, A. D., and Fernandez, A. (2001). Consumer perceptions of privacy and security risks for online shopping. Journal of Consumer Affairs, 35(1), 27-44.
  • Novak, T. P., Hoffman, D. L., and Yung, Y. F. (2000).Measuring the customer experience in online environments: A structural modeling approach. Marketing Science, 19(1), 22-42.
  • O'KEEFE, R. M., Cole, M., Chau, P. Y., Massey, A., Montoya-Weiss, M., and Perry, M. (2000). From the user interface to the consumer interface: results from a global experiment. International Journal of Human-Computer Studies, 53(4), 611-628.
  • Palmer, J. W. (1997). Retailing on the WWW: The use of electronic product catalogs. Electronic Markets, 7(3), 6-9.
  • Park, C., and Jun, J. K. (2003). A cross-cultural comparison of Internet buying behavior. InternationalMarketing Review, 20(5), 534-553.
  • Park, J., Lee, D., and Ahn, J. (2004). Risk-focused e-commerce adoption model: A cross-country study. Journal of Global Information Technology Management, 7(2), 6-30.
  • Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134.
  • Pires, G., Stanton, J., and Eckford, A. (2004).Influences on the perceived risk of purchasing online. Journal of Consumer Behaviour: An International Research Review, 4(2), 118-131.
  • Rahman, M. A., Islam, M. A., Esha, B. H., Sultana, N., and Chakravorty, S. (2018). Consumer buying behavior towards online shopping: An empirical study on Dhaka city, Bangladesh. Cogent Business & Management, 5(1), 1514940.
  • Rahman, M. T. (2016). Customers' attitude towards online shopping: The case of Bangladesh. World, 6(2).
  • Ramtohul, P., Khan, N. M., and Hosenally, M. (2014). Factors Influencing Online Shopping in Mauritius: An Application of Principal Component Analysis and Binary Logistic Regression. Journal of Social Sciences, 10(4), 179-184.
  • Ritchie, J., Lewis, J., Nicholls, C., McNaughton, J., and Ormiston, R. (2014). Qualitative research practice: A guide for social science students and researchers. SAGE Publications. doi:10.4135/9781452230108
  • Rudolph, T., Rosenbloom, B., and Wagner, T. (2004). Barriers to online shopping in Switzerland. Journal of International Consumer Marketing, 16(3), 55-74.
  • Stafford, T. F., Turan, A., and Raisinghani, M. S. (2004). International and cross-cultural influences on online shopping behavior. Journal of Global Information Technology Management, 7(2), 70-87.
  • Suhan, J. (2015). Acceptance of online shopping in Bangladesh: Consumer's perspective. Journal of Business and Management (IOS-JBM), 14-24.
  • Swaminathan, V., Lepkowska-White, E., and Rao, B. P. (1999). Browsers or buyers in cyberspace?An investigation of factors influencing electronic exchange. Journal of Computer-Mediated Communication, 5(2). https://doi.org/10.1111/j.1083-6101.1999.tb00335.x.
  • Wolfinbarger, M., and Gilly, M. C. (2001).Shopping online for freedom, control, and fun. California Management Review, 43(2), 34-55.
  • Xia, L. (2002). Affect as information: the role of affect in consumer online behaviors. ACR North American Advances, 23, 93-99.https://www.acrwebsite.org/volumes/8567/volumes/v29/NA-29
  • yMonsuwé, T. P., Dellaert, B. G., and De Ruyter, K. (2004). What drives consumers to shop online? A literature review. International Journal of Service Industry Management, 15(1), 102-121. https://doi.org/10.1108/09564230410523358
  • Zhou, L., Dai, L., and Zhang, D. (2007).Online shopping acceptance model-A critical survey of consumer factors in online shopping. Journal of Electronic Commerce Research, 8(1), 41-63.

Abstract Views: 206

PDF Views: 0




  • Drivers for Online Buying Behaviour in Bangladesh

Abstract Views: 206  |  PDF Views: 0

Authors

Afjal Hossain
Associate Professor, Department of Marketing Patuakhali Science and Technology University, Patuakhali, Bangladesh
Md. Hasan Uddin
Professor, Department of Finance and Banking Patuakhali Science and Technology University Patuakhali, Bangladesh
Imranul Islam
Professor, Department of Marketing Patuakhali Science and Technology University, Patuakhali, Bangladesh

Abstract


Online shopping is developing rapidly now-a-days. A peep into the exponential growth of the fundamental players in this industry indicates that there is an enormous store of market potential for online shopping. The convenience of online shopping renders as adeveloping trend among consumers of a developing country like Bangladesh. The predominance of online shopping has raised the interest of the retailers to focus on this area. Therefore, this studyis used to identify the drivers influencing online buying behaviour in Bangladesh. A survey was conducted among 200 respondents from four different districts in the southern part of Bangladesh through a structured questionnaire. At first, factor analysis has been applied to find out the factors influencing online buying behaviour and finally, multiple regression analysis was conducted to estimate the relative importance of each of the factors. Results indicate that a consumer purchase online products two times in a month. The results also show that physical benefits are the most important factor for online shopping whereas trust of the webpage, transaction cost and product information may influence the online buying decision. The implication of the study is that the online sellers should care about the marketing activities of the online goods with a view to increase their sales growth in future.

Keywords


Buying Behaviour, Clothing Products, Online, Robust Estimation and Bangladesh.

References