Atithya: A Journal of Hospitality

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Environmental Management Practices in the Hotel Industry for Eco Tourism & It’s Sustainability


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1 MIDC Chinchwad, Sambhajinagar, Pune, Maharashtra, India
     

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As per my pilot study conducted on Star Hotels (3-5) to see the degree of Greenness in operation using Environmental Management Practices Indicators for Sustainability&Profitability as well in due course and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative green practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.

Keywords

Innovative Green Practices, Guest Satisfaction, Service Quality.
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  • Environmental Management Practices in the Hotel Industry for Eco Tourism & It’s Sustainability

Abstract Views: 277  |  PDF Views: 0

Authors

Ajay Kumar Mithilesh Rai
MIDC Chinchwad, Sambhajinagar, Pune, Maharashtra, India

Abstract


As per my pilot study conducted on Star Hotels (3-5) to see the degree of Greenness in operation using Environmental Management Practices Indicators for Sustainability&Profitability as well in due course and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative green practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.

Keywords


Innovative Green Practices, Guest Satisfaction, Service Quality.