Indira Management Review

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Six-Sigma is a quality improvement strategy i.e. essential to generate nearly perfect products and services. Six Sigma is amongst the best alternative way to confront the weaknesses in Indian healthcare system. The Six Sigma methodology is helpful in reducing queuing time, waiting time, faulty medical records, diagnostic result turnaround times, accounting procedures, patient’s staying time, in-patient and out-patient departments, medication errors etc. Six Sigma, along with Lean thinking, can be an operational context for creating methodical efforts in healthcare. By implementing Six Sigma, the organizations can regulate healthcare cost, improve quality and be able to provide better healthcare services.

Keywords

Healthcare, Quality, Service, Patient.
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