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Management Education in India and its Perceived Quality


Affiliations
1 S.R. Luthra Institute of Management Surat, India
 

The management education institutes are aimed at moulding ttie participants into career-seeking, efficient business managers or administrators and especially sensitive organizational leaders and cfiange agents. Ttiough tfie emergence of new business schools is in response to market realities, however this quantum increase in the number of schools has given rise to the many crucial issues. This paper is an extensive literature study on what is the existing perceived quality of management education in India. This study proposes the applicability of Service Quality Gap model using SERVQUAL to the higher educational sector, apart from the other traditional areas of service sector industries.
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  • Management Education in India and its Perceived Quality

Abstract Views: 179  |  PDF Views: 118

Authors

Hemlata Agarwal
S.R. Luthra Institute of Management Surat, India

Abstract


The management education institutes are aimed at moulding ttie participants into career-seeking, efficient business managers or administrators and especially sensitive organizational leaders and cfiange agents. Ttiough tfie emergence of new business schools is in response to market realities, however this quantum increase in the number of schools has given rise to the many crucial issues. This paper is an extensive literature study on what is the existing perceived quality of management education in India. This study proposes the applicability of Service Quality Gap model using SERVQUAL to the higher educational sector, apart from the other traditional areas of service sector industries.