Review of Professional Management- A Journal of New Delhi Institute of Management

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"Knowledge is a process of piling up facts; wisdom lies in their simplification" - Martin H Fisher These words truly depict the importance and impact of knowledge process outsourcing (KPO) sendees in the world today. This article analyses why India is considered to be a perfect location for the knowledge process outsourcing or knowledge sendees but our major concern is can India ever become a hub for KPO sendees? Our analysis finds out that, in the past, India has enjoyed a major share of world s KPO market, but will the future be as bright as our past? The availability of employable workforce in KPO business is questionable. The cost advantage which was the major driver of the KPO business is slowly degrading due to inflation, appreciation of money and expected salary hikes in the recent times. So, if India wants to continue at the top position in KPO business, the Government of India has to take some landmark decisions to correct the shortcomings.
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