Work-Family Supportive Strategy: A Perfect Remedy to Manage Human Resources in Indian Health Care Organizations

Purpose: Main motto of this study is to find out the influence of work- family supportive strategies used by the health care organizations on the quality of care provided by medical professionals and their organizational commitment. The study examined differences in the perceived level of work-family supportive organizational strategies in the form of perceived organizational support and its effect on quality of patient care and organizational commitment of medical professionals in private and public hospitals. It was expected that the relationship between perceived organizational support and these outcome variables were more likely to be positive.

Sample and Method: The study was conducted on a sample of 253 medical professionals from a large public hospital (N=127) and a large private hospital (N=126) in north India using questionnaire method.

Finding: Correlation and stepwise regression analysis of the data revealed that amongst the workplace process factor, 'perceived level of organizational support' of medical professionals emerged as a positive predictor of quality of patient care and organizational commitment in both the hospitals equally.

Implication and Value: The study has important implications for Indian hospitals in the private and public sector which are currently facing problems of providing quality of care to their patients and maintain organizational commitment of medical professionals due to staff perceptions of inadequacy of their workplace environments and job conditions. Data also showed that HR management strategies of West, to manage Indian employees are not always applicable and suitable for Indian context.