IBMRD's Journal of Management & Research

Open Access Open Access  Restricted Access Subscription Access

Impact of Covid-19 Pandemic on Digital Banking in India – Systematic Literature Review


Affiliations
1 Assistant Professor, MBA Department, Institute of Business Management & Rural Development, Savitribai Phule Pune University, India

E-banking is far beyond than the just shift from traditional or offline banking system to a digital world. It is an significant change how banks and the other financial institution interact with, learn about and satisfy customers needs. E-banking starts with an understanding of customer choices , preferences, behavior and likes, dislikes, needs which are stated as well as unstated , aspirations etc. Emerging Trends in Indian Banking Sector with special reference to E-banking services focus that Slowly but steadily, in India customers are moving towards the use of e-banking services. This study brings out the existing picture of e-banking services provided by both Public and private sector banks in Ahmednagar district. The Z –Test technique is used to analyze the collected data of the e banking service users.

Keywords

Assurance, Covid-19 E-banking, Information Technology, Reliability & Responsibility, Security
Notifications

  • Rimpi Kaur (March 2010) “Indian Banking: Managing Transformation through Information Technology Problems and Prospects” Patiala: Punjabi University.

  • Technology in Banking. (2014, March)“BFSI sector in India” https://www.dnb.co.in/BFSISectorInIndia/BankC6.asp

  • Goyal, R. (2016, Sept) “Nationalized bank Vs Private Bank. Retrieved from All banking solutions”http://www.allbankingsolutions.com/banking-tutor/nationalised-banks-vs-public-sector-banks.htm

  • Daniel, E. (1999) “Provision of electronic banking in the UK and the Republic of Ireland” International Journal of Bank Marketing, pp73.

  • Simon, L. M. (2012) “A Study on Customer Satisfaction towards Debit Card Services Provided By Private Sector Bank with Special Reference to Coimbatore City” Indian Journal of Research, pp23.

  • M. Panneerselvam, R. M. (2015) “Role of e-banking in banking sector” International Journal of Multidisciplinary Research and Development pp 361.

  • Agrawal, S. (2015) “The Impact of Internet Banking in the Indian Banking Scenario” IJER © Serials Publications.

  • , Sharma, S. (2016,June 4) “Banking in India: 2016 and beyond” Livemint:http://www.livemint.com/Opinion/RbCdGWKtAKfgyTDXYNEwvK/Banking-in-India-2016- and-beyond.html.

  • Karamjit Kaur, R. (2014) “Electronic Banking in India: Innovations, Challenges and Opportunities” International Journal of Management and Commerce Innovations, pp 86-93.

  • Prashant R. Kamble, D. N. (2018, May ) “Emerging Trends In Banking” International Journal of Management Research & Review , 1-7.

  • Syan, N. (January 2018) “Emerging Trends in Banking Sector in India with special reference to Digitization” Abhinav National Monthly Refereed Journal of Research in Commerce & Management , 76-81.


Abstract Views: 128

PDF Views: 97




  • Impact of Covid-19 Pandemic on Digital Banking in India – Systematic Literature Review

Abstract Views: 128  |  PDF Views: 97

Authors

Megha A. Jain
Assistant Professor, MBA Department, Institute of Business Management & Rural Development, Savitribai Phule Pune University, India

Abstract


E-banking is far beyond than the just shift from traditional or offline banking system to a digital world. It is an significant change how banks and the other financial institution interact with, learn about and satisfy customers needs. E-banking starts with an understanding of customer choices , preferences, behavior and likes, dislikes, needs which are stated as well as unstated , aspirations etc. Emerging Trends in Indian Banking Sector with special reference to E-banking services focus that Slowly but steadily, in India customers are moving towards the use of e-banking services. This study brings out the existing picture of e-banking services provided by both Public and private sector banks in Ahmednagar district. The Z –Test technique is used to analyze the collected data of the e banking service users.

Keywords


Assurance, Covid-19 E-banking, Information Technology, Reliability & Responsibility, Security

References