Indian Journal of Industrial Relations: Economics & Social Dev.

Sulakshna Dwivedi ¹, Sanjay Kaushik ², Luxmi ³

Affiliations
1 Visiting Faculty in University School of Applied Management, Punjabi University, IN
2 Human Resource Management, IN
3 Human Resource Management University Business School, Panjab University, Chandigarh., IN

Abstract

The present study has been conducted in three strata comprising 15 BPO units in and around Chandigarh to establish a relationship among Organizational Culture, Commitment, and Turnover Intentions of employees. Further, the study examines the mediating role of Organizational Commitment between Organizational Culture and Turnover Intentions. Results revealed that Turnover Intention is significantly influenced by Organizational Culture and Commitment. The role of Organizational Commitment in Organizational Culture and Turnover Intentions has been found to be not a perfect mediation type rather it is a partial mediation. This study contributes to a better understanding of the influence of Organizational Culture and mediating effects of Organizational Commitment on the Turnover Intentions among employees in the BPO sector.

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Sulakshna Dwivedi ¹

Affiliations
1 University School of Applied Management, Punjabi University, Patiala, IN

Abstract

The literature revealed a stark scarcity of statistically validated scale on turnover intentions. This study constructs and validates a scale on turnover intentions. Based on the analysis of relevant previous studies, 6-item scale of Turnover intentions was developed. Items of the scale were validated in a pilot study (N=156) and subsequently in a final study (N=524) in Business Process Outsourcing (BPO) sector in India which is prone to low retention rates of employees. For checking the discriminant and nomological validity, constructs like sportsmanship, organizational culture and commitment along with demographic profile of employees were also administered. Exploratory factor analysis revealed uni-dimensionality of the scale and exhibited adequate levels of reliability, discriminant and nomological validity. Additionally, TI has been measured according to different socio demographic group of employees in BPO sector.

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