Knowledge Management Process:An Empirical Examination in Indian Higher Educational Institutions

Purpose – The purpose of the study is to identify the practices of knowledge management process in Indian higher educational institutions.

Design/methodology/approach – The study involved 225 research scholars and 225 faculties’ members from nine higher educational institutions. The respondents were required to respond to a five-point Likert scale from strongly agree to strongly disagree. The collected data were then analyzed using the SPSS 18.0 and AMOS 18.0 software packages. An exploratory factor analysis was conducted followed by confirmatory factor analysis. Descriptive and statistical data analyses were also performed on various dimensions of knowledge management process practices. Findings – The research paper extracted that more than 0.5% of the respondents were strongly agreed and agreed towards each and every items of the knowledge management process dimensions. On the basis of the mean ranks for knowledge management process dimensions, respondents gave first preference to ‘knowledge storing and sharing’, followed by ‘knowledge acquisition and creation’. ‘Knowledge application’ was found to be the least-preferred dimension on the basis of mean rank.