International Journal of Knowledge Management and Practices

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Mapping Knowledge Flows Through Network Analysis : A Case Study of a Pharmaceutical Company in India


Affiliations
1 Amrita School of Business, Amrita Vishwa Vidyapeetham University, AIMS Campus, Ponekkara, Kerala, India
2 HR Area, ICFAI Business School, IBS Hyderabad, Donatanapally, Andhra Pradesh, India
     

   Subscribe/Renew Journal


The present paper aims at studying that the knowledge flows through the social networks and thus knowledge maps are developed to illustrate the actual knowledge flow for better performance in a pharmaceutical company in India which has a global presence. It first, provides a review of literature on the recent research and application of knowledge mapping and SNA, followed by a discussion of the concepts of SNA and KNA.

Keywords

Social Network Analysis (SNA), Knowledge Networks, Knowledge Network Analysis (KNA).
Subscription Login to verify subscription
User
Notifications
Font Size


  • Becerra-Fernandez, I., Gonzalez, A., & ve Sabherwal, R. (2004). Knowledge Management: Challenges, Solutions and Technologies. New Jersey : Pearson, Prentice Hall.

  • Bhatt, G. D. (2001). Knowledge management in organizations: examining the interaction between technologies, techniques, and people. Journal of Knowledge Management, 5, 68-75.

  • Bhatt, G. D. (2002). Management strategies for individual knowledge and organizational knowledge. Journal of Knowledge Management, 6, 31-39.doi: 10.1108/13 673270110384419,http://dx.doi.org/10.1108/1367327 0110384419 Coleman, J., Katz, E., & Merzel, H. (1957). The diffusion of an innovation among physicians. Sociometry,20 ,253-270. Constant, D., Sproull, L. & Kiesler, S. (1996). The kindness of strangers: the usefulness ofelectronic weak ties for technical advice. Organization Science 7, 119-135.

  • Cross, R., & Cummings, J. (2004). Tie and network correlates of individual performance in knowledge intensive work. Academy of Management Journal, 47, 928-937.

  • Cross, R., & Parker, A. (2004). The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations. Boston :Harvard Business School Press.

  • Cross, R., Parker, A. & Sasson, L. (Eds.) (2003). Networks in the Knowledge Economy, New York, NY : Oxford University Press.

  • Davenport, T.H. & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.

  • Driessen, S., Huijsen,W.O., & Gischolar_mainveld, M. (2007). A framework for evaluating knowledge-mapping tools. Journal of knowledge Management, 11, 109-117.

  • Retrieved from http://www.emeraldinsight.com/Insight/ ViewContentServlet?contentT=ype=Article&Filename= Published/EmeraldFullTextArticle/Articles/2300110209. html.

  • Duhon, B. (1998). It’s all in our heads. Inform, 12 ,8-13. Epple, D., Argote, L., & Murphy, K. (1996). An empirical investigation of the microstructure of knowledge acquisition and transfer through learning by doing.Operations Research, 44, 77-86.

  • Gianola, A., & Fiocca, R. (2003). Work in Progress Paper? Network Analysis of Knowledge Intensive Services Paper presented at Lugano (CH), 4th-6thSeptember 2003 Grey, D. (1999). Knowledge mapping: a practical overview, SWS Journal, Retrieved from http//smithweaversmith. com/knowledge2.htm.

  • Hanneman, R. A., & Riddle, M. (2005). Introduction to social network methods.Riverside, CA: University of California, Riverside. Retrieved on June 30, 2012 from http://faculty.ucr.edu/~hanneman/ Hansen, M.T. (2002). Knowledge networks: Explaining effective knowledge sharing in multiunit companies. Organization science,13,232–248.

  • Helms, R., & Buijsrogge, C. (2005). Knowledge network analysis: a technique to analyze knowledge management bottlenecks in organizations. Proceedings of 6th International Workshop on Theory and Applications of Knowledge Management, (D.C. Martin Ed.). Copenhagen,Denmark, 410-414.

  • Helms, R., & Buijsrogge, K. (2006). Application of knowledge network analysis to identify knowledge sharing bottlenecks at an engineering fi rm. Proceedings of ECIS 12-14 June 2006 , Gothenburg, Sweden:, European Conference on Information Systems.

  • K. Chan., & J. Liebowitz, (2006). The synergy of social network analysis andknowledge mapping: a case study. International . Journal of Management and Decision Making,7 :,9-35 .

  • Katz, D., & Kahn, R. (1966). The Social Psychology of Organizations. New York: Wiley. Kadushin, C. (2004). A Draft Introduction to Network Theory, Draft Book, Retrieved from http://home.earthlink. net/~ckadushin/Texts/Basic%20Network%20Concepts. pdf.

  • Katz, E., & Lazarsfeld, P. (1955.). Personal Infl uence. New York: Free Press,.

  • Leana, C. R., & Van Buren, H. J.( 1999). Organizational social capital and employmentpractices. Academy of Management Review, 24,538-555.

  • Krackhardt, D., & Hanson, J. R. (1993). Informal networks: The company behind the chart. Harward Business Review, 71(4), 104-113.

  • Krebs, V.E. (1998). Knowledge Networks–Mapping and Measuring Knowledge Creation andRe-use, Orgnet.com, White Paper. Retrieved from http://www.orgnet.com/ IHRIM.html.

  • Kleiner, A. (2002). Karen Stephenson’s quantum theory of trust. Strategy + Business, 29.

  • Li, M., & Gao, F. (2003). Why Nonaka highlights tacit knowledge: a critical review. Journal of Knowledge Management, 7, 6-14.

  • Liu, D. R., & Hsu, C. (2004). Project-based knowledge maps: combining project mining and XML-enabled topic maps. Internet Research, 14, 254-266.

  • Meso, P., & Smith, R. (2000). A resource-based view of organizational knowledge management system. Journal of Knowledge Management, 4, 224-234.

  • Morgan, G. 1. (1997). Images in Organizations (2nd Ed.). Thousand Oaks, London: Sage Publications.

  • Ng, I., & Chow, I. H-S. (2005). Does networking with colleagues matter in enhancing job performance? Asia Pacifi c Journal of Management, 22, 405-421

  • O’leary, D. E. (1998). Knowledge-management systems: converting and connecting. IEEE Intelligent Systems, 13(3), 584-600.

  • Pfeffer, J., & Sutton, R. I. (1999) Knowing “what” do is not enough :Turning knowledge into action. California Management Review, 42(1), 83-108,

  • Reagans, R., & McEvily, B.( 2003) Network structure and knowledge transfer: the effects of cohesion and range, Administrative Science Quarterly, 48(2), 240-267

  • . Reagans, R., & Zuckerman, E. (2001). Networks, diversity, and productivity: the social capital of corporate R&D teams. Organization Science, 12(4) ,502-517.

  • Reagans, R., Zuckerman, E. & McEvily, B. (2004). How to make the team: Social networks vs. demography as criteria for designing effective teams. Administrative Science Quarterly, 49(1), 101–133.

  • Rogers, E., & Shoemaker, F. F.( 1971). Communication of Innovations. New York: FreePress.

  • Roos, G., Roos, J., Edvinsson, L., & Dragonetti, N. C. (1997). Intellectual Capital Navigating in the New Business Landscape. New York, NY. New ork UniversityPress.

  • Schreiber, A.T., Akkermans, J.M., Anjewierden, A.A., de Hoog, R., Shadbolt, N.R., van de Veldeand, W., & Wielinga, B.J. (2002). Knowledge Engineering and Management – The CommonKADSmethodology. London,The MIT press.

  • Sheikh, S. A. (2008). Use of new knowledge and knowledge management to gain competitive advantage. Communications of the IBIM , 1, 34-41

  • Speel, P. H., Shadbolt, N., Vries, W. D., Dam, P. H. V., & O’Hara, K. (2000). Knowledge Mapping for Industrial Purposes. University of Southampton.

  • Spek, van der, R., Hofer-Alfeis, J., & Kingma, J. (2002). The Knowledge Strategy Process. HeidelbergSpringer-Verlag, Tsai ,W. & Ghoshal, S., (1998). Social capital and value creation: The role of intrafi rm networks. The Academy of Management Journal, l. 464-476.

  • Wasko, M. M., & Faraj, S. (2005.) Why Should I Share? Examining Social Capital and Knowledge contribution in Electronic Networks of Practice. MIS Quarterly, 29,35-57

  • Wasserman, S., & Faust., K. (1994). Social Network Analysis: Methods and Applications. CambridgeUniversity Press Weick, K. E. (1969). The Social Psychology of Organizing. Reading, MA: Addison-Wesley,

  • Wenger, E., (1998). Communities of Practice. New York, Cambridge University Press.

  • White, D. (2002). Knowledge Mapping and Management. London, IRM Press.

  • Yun, G. C. (2008). The utility of knowledge mapping as an approach to improving corporate and project performance: A case study of a large South Korean consulting fi rm. Ph.D. Thesis, The University of Salford, Lancashire


Abstract Views: 457

PDF Views: 0




  • Mapping Knowledge Flows Through Network Analysis : A Case Study of a Pharmaceutical Company in India

Abstract Views: 457  |  PDF Views: 0

Authors

V. Murale
Amrita School of Business, Amrita Vishwa Vidyapeetham University, AIMS Campus, Ponekkara, Kerala, India
G. Prageetha Raju
HR Area, ICFAI Business School, IBS Hyderabad, Donatanapally, Andhra Pradesh, India

Abstract


The present paper aims at studying that the knowledge flows through the social networks and thus knowledge maps are developed to illustrate the actual knowledge flow for better performance in a pharmaceutical company in India which has a global presence. It first, provides a review of literature on the recent research and application of knowledge mapping and SNA, followed by a discussion of the concepts of SNA and KNA.

Keywords


Social Network Analysis (SNA), Knowledge Networks, Knowledge Network Analysis (KNA).

References