Assessing the Situational Leadership of Managers in the Mobile Service Industry

The purpose of this research is to assess the effective leadership as specified in Hersey and Blanchard’s Situational Leadership Theory (SLT). This research reviews major theories of leadership. This research presents the application of the Hersey-Blanchard Situational Leadership Model in the corporate world. With the help of this research, we are able to draw an inference about the leadership style of Area Service Manager (ASM) in the Service department of a mobile company.

The nationality of the ASMs, along with their leadership style, was also described for a better understanding. The impact of the leadership styles is also observed and studied in detail.