Indian Journal of Physiotherapy & Occupational Therapy-An International Journal

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A Study of Patient Satisfaction during Physiotherapy Treatment at the Musculoskeletal Opd at Mgm Hospital, Navi Mumbai


Affiliations
1 College of Physiotherapy, Kamothe, Navi Mumbai, India
2 MGM College of Physiotherapy, Kamothe, Navi Mumbai, India
     

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Objective: To determine the level of patient satisfaction during outpatient treatment at the musculoskeletal OPD at Mahatma Gandhi Mission's Hospital, Kamothe.

Method: In 2010, patients coming to the OPD for treatment were interviewed using a self made, examiner rated questionnaire, exploring the levels of satisfaction with the treatment.

Results: 100% positive results were garnered with respect to the environment .majority were satisfied with the overall quality of treatment. A few raised concerns over the cost of treatment.

Conclusion: Since majority of the patients gave a positive feedback in all the components of the questionnaire, it can be concluded that they were satisfied with the overall quality of treatment they received.


Keywords

Patient Satisfaction, Quality of Treatment, Physiotherapy
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  • A Study of Patient Satisfaction during Physiotherapy Treatment at the Musculoskeletal Opd at Mgm Hospital, Navi Mumbai

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Authors

Sabah Thaver
College of Physiotherapy, Kamothe, Navi Mumbai, India
Archana Sameer Ganu
MGM College of Physiotherapy, Kamothe, Navi Mumbai, India

Abstract


Objective: To determine the level of patient satisfaction during outpatient treatment at the musculoskeletal OPD at Mahatma Gandhi Mission's Hospital, Kamothe.

Method: In 2010, patients coming to the OPD for treatment were interviewed using a self made, examiner rated questionnaire, exploring the levels of satisfaction with the treatment.

Results: 100% positive results were garnered with respect to the environment .majority were satisfied with the overall quality of treatment. A few raised concerns over the cost of treatment.

Conclusion: Since majority of the patients gave a positive feedback in all the components of the questionnaire, it can be concluded that they were satisfied with the overall quality of treatment they received.


Keywords


Patient Satisfaction, Quality of Treatment, Physiotherapy

References