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A Study of Patient Satisfaction during Physiotherapy Treatment at the Musculoskeletal Opd at Mgm Hospital, Navi Mumbai
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Objective: To determine the level of patient satisfaction during outpatient treatment at the musculoskeletal OPD at Mahatma Gandhi Mission's Hospital, Kamothe.
Method: In 2010, patients coming to the OPD for treatment were interviewed using a self made, examiner rated questionnaire, exploring the levels of satisfaction with the treatment.
Results: 100% positive results were garnered with respect to the environment .majority were satisfied with the overall quality of treatment. A few raised concerns over the cost of treatment.
Conclusion: Since majority of the patients gave a positive feedback in all the components of the questionnaire, it can be concluded that they were satisfied with the overall quality of treatment they received.
Keywords
- Roush S, Sonstroeam R: Development of Physical Therapy Outpatient Satisfaction survey (PTOPS). Physical Therapy,1999,79(2):159-170.
- Goldenstein M, Eliiot S, Guccione A: The Development of an Instrument to Measure satisfaction with Physical Therapy: Physical Therapy,2008,80(9):853-863.
- Casserley F, Phelan M, Duffy F, Roush S, Cairns M, Hurley D: Patient satisfaction with Private Physiotherapy for Musculoskeletal Pain: BMC Musculoskeletal Disorders, 2008,50(9):1471-2474-9-50
- Irish society for quality & safety in health care, measurement of patient satisfaction guidelines, 2003
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