Journal of Hospitality Application and Research

Abstract

India has a very rich cultural and historical heritage which attracts tourist from all over the world making it the world’s 34th most attractive destinations according to the World Economic Forum. As per the government statistics, the country saw 10.5 million tourists in the preceding year. Infrastructure development, rise in living standards and disposable income of middle class propelled the growth of the hospitality sector. The hotels of the Western India and the tourist destinations provide world class service to their domestic and foreign customers to compete against internationally renowned hospitality chains.

This paper tries to capture the motivation level of hotel employees of Jharkhand which is not a tourist hub but contributes significantly in the economic growth of India. This is a study on the impact of Performance Management System on Employees Job Satisfaction in the Hotel Industry. Questionnaire method was adopted to gather data from the respondents. A total of 314 completely filled questionnaires were used to explore the impact of PMS on Job Satisfaction. A hypothesis was formulated to know whether PMS significantly impacts Job Satisfaction or not. The results show very interesting patterns.

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