Journal of Organization and Human Behaviour

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Relationship Between Perceived Leadership Style and Employee Engagement in Service Sector:An Empirical Study


Affiliations
1 Bhartiya Vidya Bhavan’s Usha & Lakshmi Mittal Institute of Management (BULMIM), New Delhi, India
2 Jaipuria Institute of Management, Noida, Uttar Pradesh, India
     

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The purpose of the present study is to examine the relationship between perceived leadership styles and employee engagement in the service sector. The causal research design with cross-sectional nature of data was used for the study. A sample of 450 valid responses was randomly collected from respondents in private service sector in India. The results revealed that perceived leadership style and employee engagement are having a highly significant relationship. Further, the perceived leadership style has a highly significant impact on the employee engagement. Transformational leadership is more imperative than transactional leadership for bringing more prominent employee engagement. The study has implication for organisations to consider leaders with the transformational style of leadership in work task and decision-making for facilitating organisation change. One important implication of the study is for a leader to be able to identify his/her style that works best in a particular situation and the expectations of the employees which would lead them to be engaged employee easily and push them for better performance.

Keywords

Transformational Leadership, Transactional Leadership, Employee Engagement, Service Sector.
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Abstract Views: 353

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  • Relationship Between Perceived Leadership Style and Employee Engagement in Service Sector:An Empirical Study

Abstract Views: 353  |  PDF Views: 6

Authors

Khagendra Nath Gangai
Bhartiya Vidya Bhavan’s Usha & Lakshmi Mittal Institute of Management (BULMIM), New Delhi, India
Swati Agrawal
Jaipuria Institute of Management, Noida, Uttar Pradesh, India

Abstract


The purpose of the present study is to examine the relationship between perceived leadership styles and employee engagement in the service sector. The causal research design with cross-sectional nature of data was used for the study. A sample of 450 valid responses was randomly collected from respondents in private service sector in India. The results revealed that perceived leadership style and employee engagement are having a highly significant relationship. Further, the perceived leadership style has a highly significant impact on the employee engagement. Transformational leadership is more imperative than transactional leadership for bringing more prominent employee engagement. The study has implication for organisations to consider leaders with the transformational style of leadership in work task and decision-making for facilitating organisation change. One important implication of the study is for a leader to be able to identify his/her style that works best in a particular situation and the expectations of the employees which would lead them to be engaged employee easily and push them for better performance.

Keywords


Transformational Leadership, Transactional Leadership, Employee Engagement, Service Sector.

References