Journal of Organization and Human Behaviour

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Driving In-Role Performance Through Citizenship Behaviours


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1 University Business School, Panjab University, Chandigarh, Punjab, India
     

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In this competitive era organisations strive to enhance the performance of their firm to grow and attain sustainability. Human resources being the intangible valuable assets of a firm contribute a large share in deciding the fate of their employers. Considering significance of employee's behavior in firms' performance, the citizenship behaviours have been gaining considerable importance. Organisational citizenship behaviours are extra-role behaviour where the employees go beyond the formal responsibilities of their job and work for benefiting their firm. This research aims at examining the relationship and impact of citizenship behaviour on in-role performance among the employees of banking industry. One hundred and twenty employees have been chosen as respondents to conduct this survey from public and private sector banks. Results of the study indicate significant relationship of extra-role behaviours and task performance; also citizenship behaviours were seen to predict 63% of variance in the later. The study concludes by mentioning possible research implications.

Keywords

Organisational Citizenship Behaviours, In-Role Performance, Extra-Role Behaviours, Job Performance, Task Performance.
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  • Driving In-Role Performance Through Citizenship Behaviours

Abstract Views: 321  |  PDF Views: 2

Authors

Japneet Kaur
University Business School, Panjab University, Chandigarh, Punjab, India
Prabhjot Kaur
University Business School, Panjab University, Chandigarh, Punjab, India

Abstract


In this competitive era organisations strive to enhance the performance of their firm to grow and attain sustainability. Human resources being the intangible valuable assets of a firm contribute a large share in deciding the fate of their employers. Considering significance of employee's behavior in firms' performance, the citizenship behaviours have been gaining considerable importance. Organisational citizenship behaviours are extra-role behaviour where the employees go beyond the formal responsibilities of their job and work for benefiting their firm. This research aims at examining the relationship and impact of citizenship behaviour on in-role performance among the employees of banking industry. One hundred and twenty employees have been chosen as respondents to conduct this survey from public and private sector banks. Results of the study indicate significant relationship of extra-role behaviours and task performance; also citizenship behaviours were seen to predict 63% of variance in the later. The study concludes by mentioning possible research implications.

Keywords


Organisational Citizenship Behaviours, In-Role Performance, Extra-Role Behaviours, Job Performance, Task Performance.

References