Journal of Organization and Human Behaviour

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Study of Relationship Between Occupation Self-Efficacy and Stress in BPO Employees


Affiliations
1 PhD from University of Rajasthan, Jaipur, Rajasthan, India
     

   Subscribe/Renew Journal


Indian economy is growing at an accelerated speed and a number of multinational companies are coming up like mushrooms that have opened new avenues for the youth in India in terms of employment and other opportunities. According to the researches carried out by a number of organisations, it is found that although the Indian youth gets attracted initially to the global culture of MNCs, but as the time passes, the employees start feeling themselves under pressure of the organisational stress which threaten the working capacity and work productivity of an employee; self-efficacy decreases and with an increased competition among the co-workers, one comes under a feeling of inferiority. The present study was aimed at studying occupational self-efficacy of BPO employees in relation to occupational stress. In order to test the framed hypothesis, obtained data were processed and analysed with the help of computer. Means, S.D.s, correlation coefficient, ANOVA and multiple regression analysis technique are applied in this study. There is a significant relationship between/amongst all the variables chosen in the study irrespective of gender. Regression analysis showed that the predictor variables, namely, occupational self-efficacy do have an influence of over the criterion variable, i.e. occupational stress.

Keywords

Occupational Self-Efficacy, Occupational Stress, BPO Employees, Irrespective of Gender.
Subscription Login to verify subscription
User
Notifications
Font Size

  • Afreen C. (2006). Job behaviour, performance and effectiveness: Handbook of I-O Psychology. Paolo Alto, California: Consulting Psychologists Press.

  • Anderson, G., & Gibson P. (2004). Leadership transition. New York: McMillan.

  • Aniston, J., & Paul, U. (2005). Building Better Organisations. Journal of Industrial - Organisational Psychology, 20, 285-308.

  • Bandura A. (1997). Job behaviour, performance and effectiveness. Academy of Management Journal, 1, 232-44.

  • Bar, R. (2009). The development of an operational concept of Psychological well - being. Unpublished Doctoral Dissertation, Rhodes University, South Africa.

  • Bopanna, S. (2004). A study of Rorschach Ink- Blot test as a tool for the selection of Officers in Army. Indian Journal of Management, 17, 115-25.

  • Comish, T. (1994). Work values as predictors of Job satisfaction. London: McGraw Hill.

  • Dobley et al. (1996). Organsiational Psychology. New York: Holt and Rinehart.

  • Dajmen C., & Hopp, J. (1998).Organisational Psychology. New Jersey: John Wiley and Sons,.

  • Flamingo, S. (1995). Patterns of Stressed behaviour. New York: Holt Rinehart and Winston.

  • Guven, O., & Boonstra J. (2002). Human Factors: Understanding people- system relationship. Adelaide: McMillan.

  • Jeiss K., & Lant, T. (1995). Hand book of research methods in Industrial & Organisational Psychology. Madrid: Blackwell Publications.

  • Kaizen, J. (1995). Qualitative research strategies in Industrial and Organisational Psychology. Journal of Applied Psychology, 21, 165-77.

  • Karaesk. (1997). Coping with work related stress. Journal of Occupational and Organizational Psychology, 67, 343-54.

  • Kilodensky, J., McClean, S., & Pederson, O. (2006). Integrated approach to Psychological assessment for Personnel Selection. California: McMillan.

  • Kulkarni, S.(2006).Correlates of Stress. Indian Journal of Occupational & Environmental science, 21, 43-50.

  • Kerry, S. (1995). The measurement of Occupational Stress. Journal of Vocational Behaviour, 14, 113-128.

  • Likert, F. (1972). Alternative models of Personality and their implications for selection and classifications. New York: Eribaum Publishers

  • Mark, H. (2007). Modelling the performance prediction problem in Industrial and Organizational Psychology. Journal of Management science, 25, 687-92.

  • Marshall, Burke & Franks, (1989). Cultural consequences: International differences at Workplace. Los Angeles: Sage.

  • Mayers, C. (2001). Building Occupational self-efficacy. San Francisco: Jossey Bass.

  • Mittlag (2005). Role of psychological testing in personnel selection-A case study of Multinational companies. Journal of Management, 22, 115-27.

  • Oak, S., & Pancouvner, B. (2001). Stress & work related performance: A meta-analysis. Psychological Bulletin, 124, 240-61.

  • Rajeshwar, D., & Singh, R. (2006). Organisational stress: Studies in role conflict and Ambiguity. Journal of Organisation Behaviour, 56, 213-20

  • Rogers, H., & Betoret, D. (2006). Stressors, self-Efficacy, coping resources & burnout among Secondary School Teachers in Spain. Journal of Education Psychology, 26, 419-39.

  • Sushi, M. (2003). Method Variance & method bias in Industrial & Organisational Psychology. Malden: Blackwell Publishing.

  • Wizard, K., & Bono, E. (2001). Efficacy beliefs as a moderator of impact of work-related Stressors. Journal of Applied Psychology, 8, 349-61.


Abstract Views: 241

PDF Views: 2




  • Study of Relationship Between Occupation Self-Efficacy and Stress in BPO Employees

Abstract Views: 241  |  PDF Views: 2

Authors

Ritika Srivastava
PhD from University of Rajasthan, Jaipur, Rajasthan, India

Abstract


Indian economy is growing at an accelerated speed and a number of multinational companies are coming up like mushrooms that have opened new avenues for the youth in India in terms of employment and other opportunities. According to the researches carried out by a number of organisations, it is found that although the Indian youth gets attracted initially to the global culture of MNCs, but as the time passes, the employees start feeling themselves under pressure of the organisational stress which threaten the working capacity and work productivity of an employee; self-efficacy decreases and with an increased competition among the co-workers, one comes under a feeling of inferiority. The present study was aimed at studying occupational self-efficacy of BPO employees in relation to occupational stress. In order to test the framed hypothesis, obtained data were processed and analysed with the help of computer. Means, S.D.s, correlation coefficient, ANOVA and multiple regression analysis technique are applied in this study. There is a significant relationship between/amongst all the variables chosen in the study irrespective of gender. Regression analysis showed that the predictor variables, namely, occupational self-efficacy do have an influence of over the criterion variable, i.e. occupational stress.

Keywords


Occupational Self-Efficacy, Occupational Stress, BPO Employees, Irrespective of Gender.

References