Order Processing Process in Physical Distribution Adopted by Small Scale Cements Manufacturing Firms

Order processing is generally the process that is associated with the picking, packing and delivery of the products to the shipping carrier. If an order is received by an organization, it should be immediately and accurately processed by the organization. If processing is done efficiently and effectively, both the organization as well as the customer are benefitted. The present research paper focuses on the steps adopted by the small scale cements manufacturing units or by the cements industry with the collection of primary data obtained from eight small scale cement firms functioning in SIDCO & SICOP, registered under DIC (District Industries Center) in District Udhampur of Jammu & Kashmir State. The various steps that are adopted by the eight small scale cements manufacturing units are “Receiving of order”, “Recording of order”, “Filling of order” and “Assembling orders for transportation”. The results of the ranking table revealed that the variable “Receiving of order” scored the highest mean rank as it perceived to the first and foremost step of order processing. The factor “Recording of order” scored second rank. Consequently the variable “Filling of order” materialized with rank three and finally the variable “Assembling orders for transportation” emerged with fourth rank. Further, the results of regression analysis revealed that proper order processing leads to effective fulfillment of orders as represented by its significant value. The study however is restricted to the small scale manufacturing units operating in the one District only.