Journal of Strategic Human Resource Management

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Impact of Emotional Intelligence at Workplace-A Study of Warangal


Affiliations
1 The Crescents College of Business, Management, Janpak, Warangal, Telangana, India
     

   Subscribe/Renew Journal


The purpose of the present research study is to measure the impact of emotional intelligence at workplace. Emotional intelligence is the important part of human recourse management. It incorporates tactics that are useful at the workplace. It is used in resolving conflicts, measuring the performance of the employees in an organisation. Therefore, it is important to study about the impact of emotional intelligence at workplaces. The study surveyed 100 respondents’ opinions to determine effect of emotional intelligence on employee’s behaviour at workplace. On the basis of the findings, it is evident that the most of the respondents opined that they are moderately aware of emotional intelligence and its impact at workplace.

Keywords

Emotional Intelligence, Work Place, Organisation, Conflict.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Abraham, R. (1999). Emotional intelligence in organizations: A conceptualization. [Monograph] Genetic, Social, and General Psychology Monographs, 125, 209-227.

  • Bar-On, R. (1999). EQ-i baron emotional quotient inventory: Technical manual. Toronto: Multi-Health Systems.

  • Bar-On, R. (1997, August). Development of the BarOn EQ-i: A measure of emotional and social intelligence.

  • Paper presented at the 105th Annual Convention of the American Psychological Association, Chicago, IL.

  • Bar-On, R., & Parker, J. D. (2000). The handbook of emotional intelligence: Theory, development, assessment, and application at home, school, and in the workplace. San Francisco: Jossey-Bass.

  • Birch, C. (1995). Feelings. New South Wales: University of New South Wales Press.

  • Caruso, D. R. (2008). Emotions and the Ability Model of Emotional Intelligence. In Emmerling, R. J., Shanwal, V., & Mandal, M. (eds.) (2008) Emotional Intelligence: Theoretical and Cultural Perspectives. Hauppauge, NY: Nova Science Publishers.

  • Damasio, A. R. (1994). Descartes’ error: Emotion, reason, and the human brain. New York: G.P. Putnam.

  • Goleman, D. (1995). Emotional intelligence. Bantam.

  • Forgas, P., & Mayer, J. D. (Eds.). Emotional intelligence and everyday life. (pp. 3-24). New York: Psychology Press.

  • Lusch, R. F., & Serpkeuci, R. (1990). Personal differences, job tension, job outcomes and store performance: A study of retail managers. Journal of Marketing, 54(1), 85-101.

  • Magolda, M. B. B. (1992). Knowing and reasoning in college: Gender-related patterns in students’ intellectual development. San Francisco: Jossey-Bass.

  • Magolda, M. B. B. (1999). The evolution of epistemology: Refining contextual knowing at twenty something. Journal of College Student Development, 40, 333-344.

  • Mayer, J. D. (1986). How mood influences cognition. In N.E. Sharkey (Ed.), Advances in cognitive science, Vol. 1. Chichester: Ellis Horwood, 1986, pp. 290-314.

  • Mayer, J. D. (2001). A field guide to emotional intelligence. In J. Ciarrochi, J. Spencer, L. M. J., McClelland, D. C., & Kelner, S. (1997). Competency assessment methods: History and state of the art. Boston; Hay/McBer.

  • Spencer, L. M., & Spencer, S. (1993). Competence at work: Models for superior performance. New York: John Wiley and Sons and Spencer.

  • Salovey, P., & Birnbaum, D. (1989). 1nf1uence of mood on health-relevant cognitions. Journal of Personality and Social Psychology, 57, 539-551.

  • Salovey, P., & Mayer, J. D. (1990). Emotional Intelligence. Imagination, Cognition and Personality, 9(3), 185-211.

  • Salovey, P., Bedell, B. T., Detweiler, J. B., & Mayer, J. D. (1999). Coping intelligently: Emotional intelligence and the coping process. In C.R. Snyder (Ed.), Coping: The psychology of what works (pp. 141-164). New York: Oxford Press.

  • Wierzbicka, A. (1999). Emotions across cultures: Diversity and universals. Cambridge, UK: Cambridge University Press.

  • www.academia.com

  • www.google.com

  • www.wikipedia.com


Abstract Views: 378

PDF Views: 0




  • Impact of Emotional Intelligence at Workplace-A Study of Warangal

Abstract Views: 378  |  PDF Views: 0

Authors

Reshma
The Crescents College of Business, Management, Janpak, Warangal, Telangana, India
Sadiqua Tabassum
The Crescents College of Business, Management, Janpak, Warangal, Telangana, India

Abstract


The purpose of the present research study is to measure the impact of emotional intelligence at workplace. Emotional intelligence is the important part of human recourse management. It incorporates tactics that are useful at the workplace. It is used in resolving conflicts, measuring the performance of the employees in an organisation. Therefore, it is important to study about the impact of emotional intelligence at workplaces. The study surveyed 100 respondents’ opinions to determine effect of emotional intelligence on employee’s behaviour at workplace. On the basis of the findings, it is evident that the most of the respondents opined that they are moderately aware of emotional intelligence and its impact at workplace.

Keywords


Emotional Intelligence, Work Place, Organisation, Conflict.

References