Journal of Strategic Human Resource Management

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PERFORMANCE MANAGEMENT SYSTEM STUDY OF THE IT INDUSTRY USING BALANCED SCORE CARD


Affiliations
1 Department of Petroleum Studies, Aligarh Muslim University, Aligarh, Uttar Pradesh., India
2 Department of Management Studies, St. Peters’ University, Avadi, Chennai, Tamil Nadu., India
3 *Department of Mechanical Engineering, Aalim Muhammed Salegh College of Engineering, Muthapudupet, Avadi, Chennai, Tamil Nadu., India
     

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Performance means the process where employees, with their engagement of knowledge and skills, perform the work through the realisation of their objectives effectively. Performance management identifies the organisation’s objectives, the necessary results to achieve these objectives, the ways to be effective in achieving these objectives, and the drivers to achieve them. This means that being engaged is not the same as achieving results. It makes us understand that the training, work, and commitment are not results. The performance management system has its focus on achieving the best results within the organisation, department, team, or individual through understanding and orienting efforts towards efficiency, within a framework of planned goals, standards, and skills required. The positive relationship proved in the balance score card (BSC) method that the information technology (IT) industry – case specific, has a balanced framework for performance management system (PMS) practices. The positive relationship also showed that the higher management of the IT industry understand the specific needs of the customers. Examining the relationship between BSC 4 perspectives and employee attitude (EA), it is revealed that BSC customer, BSC finance, and BSC internal processes are significantly related to the EA. The EA would act as a control mechanism among the employees to ensure that the services provided by the IT industry is up to the expectations of the customers, since they are the stakeholders.

Keywords

Balanced Scorecard, Employee Attitude, Managerial Performance, Organisation Culture, Performance Management System.
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  • PERFORMANCE MANAGEMENT SYSTEM STUDY OF THE IT INDUSTRY USING BALANCED SCORE CARD

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Authors

Sk. Masud Hossain.
Department of Petroleum Studies, Aligarh Muslim University, Aligarh, Uttar Pradesh., India
Sk. Sauvik Hossain.
Department of Management Studies, St. Peters’ University, Avadi, Chennai, Tamil Nadu., India
Namita Karmaker
*Department of Mechanical Engineering, Aalim Muhammed Salegh College of Engineering, Muthapudupet, Avadi, Chennai, Tamil Nadu., India

Abstract


Performance means the process where employees, with their engagement of knowledge and skills, perform the work through the realisation of their objectives effectively. Performance management identifies the organisation’s objectives, the necessary results to achieve these objectives, the ways to be effective in achieving these objectives, and the drivers to achieve them. This means that being engaged is not the same as achieving results. It makes us understand that the training, work, and commitment are not results. The performance management system has its focus on achieving the best results within the organisation, department, team, or individual through understanding and orienting efforts towards efficiency, within a framework of planned goals, standards, and skills required. The positive relationship proved in the balance score card (BSC) method that the information technology (IT) industry – case specific, has a balanced framework for performance management system (PMS) practices. The positive relationship also showed that the higher management of the IT industry understand the specific needs of the customers. Examining the relationship between BSC 4 perspectives and employee attitude (EA), it is revealed that BSC customer, BSC finance, and BSC internal processes are significantly related to the EA. The EA would act as a control mechanism among the employees to ensure that the services provided by the IT industry is up to the expectations of the customers, since they are the stakeholders.

Keywords


Balanced Scorecard, Employee Attitude, Managerial Performance, Organisation Culture, Performance Management System.

References