Journal of Strategic Human Resource Management

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Emotional Intelligence and on-The Job Behaviour


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1 Shree Atam Vallabh Jain College, Hussainpura, Ludhiana, Punjab, India
     

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Turbulent globalised business environment has necessitated the dedicated performance of employees. It is the human resources which can make or mar the organisation. Employees' effectiveness is based on his knowledge, talent, interpersonal skills and experience in organisation. Earlier intelligent quotient was the criterion for selection of employees, but now their emotional intelligence (i.e. how they handle and manage their own as well as others' emotions) has become more prominent in their effectiveness at job. Present study has tried to explore the influence of emotional intelligence on on-the-job behaviour of employees. On-the-job behaviour has been studied on four dimensions namely, positive work behaviour, physical withdrawal behaviour, psychological withdrawal behaviour and antagonistic work behaviour. Sample for the study comprised 311 employees from service sector. Study has confirmed the relationship and influence of emotional intelligence on positive work behaviour, psychological withdrawal behaviour, physical withdrawal behaviour and antagonistic work behaviour. Study further analysed the demographic analysis of employees regarding emotional intelligence and on-the-job behaviour on the basis of age, gender, educational qualification and total work experience of employees.

Keywords

Emotional Intelligence, Positive Work Behaviour, Psychological Withdrawal Behaviour, Physical Withdrawal Behaviour, Antagonistic Work Behaviour.
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  • Emotional Intelligence and on-The Job Behaviour

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Authors

Harleen Kaur
Shree Atam Vallabh Jain College, Hussainpura, Ludhiana, Punjab, India

Abstract


Turbulent globalised business environment has necessitated the dedicated performance of employees. It is the human resources which can make or mar the organisation. Employees' effectiveness is based on his knowledge, talent, interpersonal skills and experience in organisation. Earlier intelligent quotient was the criterion for selection of employees, but now their emotional intelligence (i.e. how they handle and manage their own as well as others' emotions) has become more prominent in their effectiveness at job. Present study has tried to explore the influence of emotional intelligence on on-the-job behaviour of employees. On-the-job behaviour has been studied on four dimensions namely, positive work behaviour, physical withdrawal behaviour, psychological withdrawal behaviour and antagonistic work behaviour. Sample for the study comprised 311 employees from service sector. Study has confirmed the relationship and influence of emotional intelligence on positive work behaviour, psychological withdrawal behaviour, physical withdrawal behaviour and antagonistic work behaviour. Study further analysed the demographic analysis of employees regarding emotional intelligence and on-the-job behaviour on the basis of age, gender, educational qualification and total work experience of employees.

Keywords


Emotional Intelligence, Positive Work Behaviour, Psychological Withdrawal Behaviour, Physical Withdrawal Behaviour, Antagonistic Work Behaviour.

References