Journal of Strategic Human Resource Management

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Influence of Emotional Labour on Burnout in Selected Hospitals of Punjab: A Structural Equation Modelling Approach


Affiliations
1 University Business School, Panjab University, Chandigarh, Punjab, India
     

   Subscribe/Renew Journal


Over the last few years, India is experiencing a revolution in healthcare sector. Due to increase in diseases, it has become the responsibility of hospitals and medical staff to provide the best facilities and the personal touch to the patients. While doing this job, the employees have to undergo through emotional labour and burnout. The objective of this study is to find the influence of emotional labour on job satisfaction in selected public and private hospitals of Punjab. The total sample comprises 1193 doctors, nurses and paramedical staff (ratio 1:2:1) from hospitals. The Dutch Questionnaire on Emotional Labor (D-QEL) developed and validated by Nearing et al. (2005) and burnout tool by Pines and Aronson (1988) were used to assess physical, mental and emotional exhaustion. Descriptive statistics was applied to check the level of emotional labour and burnout, structural equation modelling technique was applied to find the influence of emotional labour on burnout. Results showed that employees in selected hospitals of Punjab had moderate level of emotional labour and burnout. There was a positive significant correlation between emotional labour and burnout. Emotional labour emerged as the significant predictor of burnout as standardized regression coefficient of emotional labour and burnout was 0.74. Hospital authorities should provide emotional assistance to their employees by providing their employees with recreational clubs, yoga training, seminars, etc.

Keywords

Emotional Labour, Burnout, Employees, Hospitals.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The infl uence of identity. Academy of Management Review, 18(1), 88-115.

  • Bernard, J. (1981). The Female World. USA, McMillan Publishers, 614-614.

  • Brotheridge, C. M., & Grandy, A. (2001). Emotional Labor and Burnout: Comparing Two Perspectives of People Work. Journal of Vocational Behavior, 60(1), 17-39.

  • Celik, M., Tabak, A., Uysal, M.P., & Signi, U. (2010). The Relationship between burnout and emotional labour of the employees in Hospital Sector. International Journal of Business and Management Studies, 2(1), 47-54.

  • Kinman, G., Wray, S., & Strange, C. (2011). Emotional labour, burnout and job satisfaction in UK teachers: The role of workplace social support. Educational Psychology: An International Journal of Experimental Educational Psychology, 31(7), 843-856.

  • Grandey A. A. (2003).When the show must go on: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46 (1), 86-96.

  • Grandey, A. A., Cordeiro, B. L., & Crouter, A .C. (2004). A longitudinal and multi-source test of the work–family confl ict and job satisfaction relationship. Journal of Occupational and Organizational Psychology, 78(1), 1-20.

  • Hennig, T., Groth, M., Panel, M., & Grember, D. (2006). Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70(3), 58-73.

  • Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.

  • Hsieh, C., & Yang, K. (2004). Linking public service motivation with emotional labour in government: An Empirical Assessment, Retrieved from web site http://www.indiana. edu/∼ipsm2009/Hsieh_Yang.pdf.

  • Ian, L., Durden, G., Nick, L., & Cadogan, J. (2010).The role of emotional labour and role stress on burnout and psychological strain in high contact service employees. In: proceedings of Academy of Marketing Conference 2010, 6∓9 July 2010, Coventry University, Coventry, UK. www.umac.mo/fba/staff/matthewliu.html

  • Jonas, W. B. (2005). Mosby's dictionary of complementary and alternative medicine. Elsevier - Health Sciences Division, 1-25.

  • Ghalandari, M. K., & Jogh, M. G. G. (2012). The effect of emotional labor strategies (Surface acting and deep acting) on job satisfaction and job burnout in Iranian organizations: The Role of Emotional Intelligence, Interdisciplinary Journal of Research in Business, 1(12), 24-31.

  • Kent, P. & Judy F. L., (2007). Burnout in Nursing. Australian Journal of Advanced Nursing, 24(3), 43-48.

  • Kim, S.Y., Chang, S. J., & Kim, H. R. (2002). A study on the relationship between emotional labor and depressive symptoms among Korean industrial service employees. Korean Journal of Occupational Environment Medicine, 14 (3), 227-235.

  • Maslach, C., Schaufeli, W. B., & Leiter, M. P, (2001). Job Burnout. Annual Review of Psychology, 52(3), 397-422.

  • Mohammedyfar, M. K., Khan, M. S., & Tamini, B. K. (2009). The effect of emotional intelligence and job burnout on mental and physical health. Journal of the Indian Academy of Applied Psychology, 35(2), 219-226.

  • Morris, J. A., & Feldman, D. C. (1996). Managing emotions in the workplace. Journal of Managerial Issues, 9(1), 257-274.

  • Ndetei, D. M. Pizzo, M., Maru, F. A., Ongecha, L. I., Khasakhala, V., Mutiso, D. A., & Kokonya, I. (2008). Burnout in staff working at the Mathari psychiatric hospital. African Journal of Psychiatry, 11(3), 199-203.

  • Nearing, G., Briet, M., & Brower, A. (2005). Validation of the Dutch Questionnaire on Emotional Labor (D-QEL) in Nurses and Teachers. Psychosocial Resources in Human Services Work, 135-145.

  • Noor, N. M., & Zainuddin, M. (2011). Emotional labor and burnout among female teachers: Work-family confl ict as mediator. Asian Journal of Social Psychology, 1(1) 1-11.

  • Pines, A., & Aronson, E. (1988). Career burnout: Causes and cures. New York: The Free Press.

  • Sutton, R. E. (2005). Teachers' emotions and classroom effectiveness: Implications from recent research. The Clearing House: Educational Research.Controversy and Practice, 78(5), 229-234.

  • Warhurst, C., Nickson, D., Witz, A., & Cullen, A. M. (2000). Aesthetic labour in interactive service work: some case study evidence from the 'new' Glasgow. The Service Industries Journal, 20(3), 1-18.

  • Wolfe, G. A. (1981). Burnout of therapists: inevitable or preventable? Journal of the American Physical Therapy Association, 61(7), 1046-1050.


Abstract Views: 345

PDF Views: 2




  • Influence of Emotional Labour on Burnout in Selected Hospitals of Punjab: A Structural Equation Modelling Approach

Abstract Views: 345  |  PDF Views: 2

Authors

Sandeep Kaur
University Business School, Panjab University, Chandigarh, Punjab, India

Abstract


Over the last few years, India is experiencing a revolution in healthcare sector. Due to increase in diseases, it has become the responsibility of hospitals and medical staff to provide the best facilities and the personal touch to the patients. While doing this job, the employees have to undergo through emotional labour and burnout. The objective of this study is to find the influence of emotional labour on job satisfaction in selected public and private hospitals of Punjab. The total sample comprises 1193 doctors, nurses and paramedical staff (ratio 1:2:1) from hospitals. The Dutch Questionnaire on Emotional Labor (D-QEL) developed and validated by Nearing et al. (2005) and burnout tool by Pines and Aronson (1988) were used to assess physical, mental and emotional exhaustion. Descriptive statistics was applied to check the level of emotional labour and burnout, structural equation modelling technique was applied to find the influence of emotional labour on burnout. Results showed that employees in selected hospitals of Punjab had moderate level of emotional labour and burnout. There was a positive significant correlation between emotional labour and burnout. Emotional labour emerged as the significant predictor of burnout as standardized regression coefficient of emotional labour and burnout was 0.74. Hospital authorities should provide emotional assistance to their employees by providing their employees with recreational clubs, yoga training, seminars, etc.

Keywords


Emotional Labour, Burnout, Employees, Hospitals.

References