SAMVAD: International Journal of Management

Open Access Open Access  Restricted Access Subscription Access

Role of Mobile Technology in Emergency Medical Services: A Review


Affiliations
1 Institute of Management, Nirma University, Ahmedabad - 382481, Gujarat, India
 

The importance of adoption of mobile technology in healthcare sector is well considered and has gained significant importance but most of the research is either context-specific or application specific. The literature is yet to explore and examine the factors affecting the adoption of mobile technology in Emergency Medical Services (EMS) and develop a theoretical understanding. Innovation has its own obstacles, this paper presents detailed review to identify when, where and for whom the use of mobile technology is important in EMS and also ascertain the challenges that are to be overcome to utilize mobile technologies to improve EMS performance. This knowledge is sparse in the body of literature which is reviewed and outlined in detail using a constructivist approach. Some of the outstanding applications in advanced countries in the context of this study are investigated and commented. The focus of the study is on emerging market context because of the urgent need of medical advancement to save the lives of people. The key challenges and barriers for the implementation of such applications in EMS in India and suggestions thereafter are presented for successful implementation of mobile technology applications in EMS to improve service delivery. The results of this study can provide clues to stakeholders to further the use of mobile technology in EMS for efficient and effective performance delivery.

Keywords

Emerging Markets, Emergency Medical Services, Healthcare, Innovation, Mobile Technology.
User
Notifications
Font Size

  • Anuradha D., Padma Priya N. (2005). Real time patient monitoring in a telemedicine system for emergency medical services using internet of things. International Journal of Innovative Research in Computer and Communication Engineering, 4(5).

  • Arnold J.L. (1999). International emergency medicine and the recent development of emergency medicine worldwide. Annals of Emergency Medicine, 33, 97-103

  • Arthur D. Little (2012). The Business Benefits of 4G LTE. Commissioned by EE. Retrieved from: http://www.adlittle.com/downloads/tx_adlreports/ADL_UK_Business_ Benefits_01.pdf

  • Biesdorf S., Court D., & Willmott P. (2013). Big Data: What’s Your Plan? McKinsey Quarterly.

  • Braun R., Catalani C., Wimbush J., & Israelski D. (2013). Community health workers and mobile technology: A Systematic Review of the Literature. PLoS ONE, 8(6).

  • Castells (2008). Afterword. In: KATZ, J. Handbook of mobile communication studies. Cambridge: MIT Press.

  • Committee on the Future of Emergency Care in the United States Health System. Hospital-Based Emergency Care: At the Breaking Point. Washington, DC: The National Academies Press; 2007.

  • Darstow M., & Listwan L. (2012). Corporate practitioners moving to mobile banking: Key factors driving adoption. Journal of Payments Strategy and Systems, 5, 360-372. Retrieved from: http://www.henrystewartpublications.com/jpss

  • Eisele C. (2008). The golden hour. Journal of Emergency Medical Services. Retrieved from: http://www.jems.com/articles/2008/08/golden-hour.html

  • Eriksson M. (2010). Conceptions of emergency calls: Emergency communication in an age of mobile communication and prevalence of anxiety. Journal of Contingencies and Crisis Management, 18(3), 165–174.

  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.

  • Durlach, P. J., & Johnson, A. (2014). Advanced distributed learning initiatives. Journal of Advanced Distributed Learning Technology, 2(6), 35-48.

  • Gaiani S. (2010). Establishment of a finnish ICT rural village network. Retrieved from: http://ifsa.boku.ac.at/cms/ fileadmin/Proceeding2010/2010_WS1.7_Gaini.pdf

  • Garg R.H. (2012). Who killed Rambhor? The state of emergency medical services in India. Journal of Emergency Trauma Shock, 5:49-54.

  • Handel D. A., Hedges J. R. (2007). Improving rural access to emergency physicians. Academics of Emergency Medicine, 14: 562-5.

  • Hashmi N., et al. (2005). A Sensor-based, Web Service-enabled, Emergency Medical Response System. Retrieved from: https:// www.usenix.org/legacy/event/mobisys05/eesr05/tech/full_papers/hashmi/hashmi.pdf

  • Jarvenpaa, S. L., & Lang, K. R. (2005). Managing the paradoxes of mobile technology. Information Systems Management, 22(4), 7-23.

  • Kafeza E., Chiu, D.K.W., Cheung, S.C. & Kafeza, M. (2004). Alerts in mobile healthcare applications: Requirements and pilot study. IEEE Transactions on Information Technology in Biomedicine, 8(2).

  • Kobusingye O.C., Hyder A.A., Bishai D., Joshipura M., Hicks E.R., Mock C. (2006). Emergency Medical Services, Disease Control Priorities in Developing Countries. Disease Control Priorities Project, WHO pp.1261-1279.

  • Levine A.C., Goel A., Keay C.R., Lay C., Melnick E.R., Nielson J.A., Becker J., Khaleghi M., Chicharoen N., Johar S., Lippert S., Tebb Z.D., Rosborough S. & Arnold K. (2007). A review of the literature from 2006. International Emergency Medicine: Academic Emergency Medicine, 14: 1190-1193. doi:10.1197/j.aem.2007.08.00.

  • Markus H.S. (2005). Current treatments in neurology. Journal of International Stroke, 252, 260–267.

  • Luo W., Feng W., He W., Wang N.Y., & Luo Y.J. (2010). Three stages of facial expression processing: ERP study with rapid serial visual presentation. Neuroimage, 49, 1857-1867.

  • Medhi I., Ratan A. & Toyama K. (2009). Mobile-banking adoption and usage by low-literate, low-income users in the developing world. In: Aykin, N., Ed., Internationalization, Design and Global Development, Springer, Berlin, 485-494.

  • Nicholl J., West J., Goodacre S., Turner J. (2007). The relationship between distance to hospital and patient mortality in emergencies: an observational study. Journal of Emergency Medicine; 24, 665-668.

  • Nonaka I. & Takeuchi H. (1995). The knowledge-creating company. New York, Oxford: Oxford University Press.

  • Nonaka I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37.

  • Park Y. (2011). A pedagogical framework for mobile learning: Categorizing educational applications of mobile technologies into four types. International Review of Research in Open & Distance Learning, 12(2), 79-103.

  • Paul B. (2012). New technologies help improve patient care, ease burden on staffers. Retrieved from: http:// www.modernhealthcare.com/article/20120616/MAGAZINE/306169961

  • Radfar A., Chevalier C., Rouse N., Patriche D., Filip I.(2017). Telemedicine: New horizons in healthcare. Journal of Hospital Administration; 6(2).

  • Ranson S., Boothby J., Mazmanian P., & Alvanzo A. (2007). Use of Personal Digital Assistants (PDAs) in reflection on learning and practice. Journal of Continuing Education in the Health Professions, 27, 227-233.

  • Rogers E.M. (2003). Diffusion of Innovation. New York: The Free Press, 5.

  • Sasidharan S., Verma D. (2013) Emergency medicine: The emerging medical field in India. International Journal of Health Allied Science, 2: 298-9.

  • Schooley B., Horan T.A. (2015). Emerging Digital Technologies in Emergency Medical Services: Considerations and Strategies to Strengthen the Continuum of Care. Department of Telecommunications HS 811 999c. Washington, DC: National Highway Traffic Safety Administration. Retrieved from: www.ems.gov.

  • Sheng, H., Nah, F. F. H., & Siau, K. (2005). Strategic implications of mobile technology: A case study using Value-Focused Thinking. The Journal of Strategic Information Systems, 14(3), 269-290.

  • Scornavacca E., Prasad M. & Lehmann H. (2006). Exploring the organizational impact and perceived benefits of wireless personal digital assistants in restaurants. International Journal of Mobile Communications, 4(5).

  • Sharma M., Brandler E. (2014). Emergency medical services in India: The present and future. Prehospital Disaster Medicine, 29(3), 307-10.

  • Siau K. (2003). Health care informatics. IEEE Transactions on Information Technology in Biomedicine, 7(1).

  • Smithson S., & Hirschheim R. (1998). Analyzing information systems evaluation: Another look at an old problem. European Journal of Information Systems, 7(3), 158-174.

  • Stabilizing the Emergency Medical Services in India. Retrieved from: https://faculty.maxwell.syr.edu/jomcpeak/PAI897/EMS%20in%20India%20paper.pdf

  • Standing S., Standing C. (2008). Mobile technology and healthcare: The adoption issues and systemic problems. International Journal of Electronic Healthcare; 4(3/4), 221235.

  • Subhan I., & Jain A. (2010). Emergency care in India: The building blocks. International Journal of Emergency Medicine, 3, 207-11.

  • Tippett V., Clark M., Woods S. & FitzGerald G. (2003). Towards a national research agenda for the ambulance and pre-hospital sector in Australia. Journal of Emergency Primary Health Care, 1(1-2).

  • Venkatesh V. (1999). Creating favourable user perceptions: Exploring the role of intrinsic motivation. MIS Quarterly, 23(2), 239-260.

  • Wilson M.P. & Itagaki M.W. (2007). Characteristics and trends of published emergency medicine research. Academics of Emergency Medicine, 14, 635-640.


Abstract Views: 292

PDF Views: 117




  • Role of Mobile Technology in Emergency Medical Services: A Review

Abstract Views: 292  |  PDF Views: 117

Authors

Subrat Sahu
Institute of Management, Nirma University, Ahmedabad - 382481, Gujarat, India
Jayshree Jaiswal
Institute of Management, Nirma University, Ahmedabad - 382481, Gujarat, India

Abstract


The importance of adoption of mobile technology in healthcare sector is well considered and has gained significant importance but most of the research is either context-specific or application specific. The literature is yet to explore and examine the factors affecting the adoption of mobile technology in Emergency Medical Services (EMS) and develop a theoretical understanding. Innovation has its own obstacles, this paper presents detailed review to identify when, where and for whom the use of mobile technology is important in EMS and also ascertain the challenges that are to be overcome to utilize mobile technologies to improve EMS performance. This knowledge is sparse in the body of literature which is reviewed and outlined in detail using a constructivist approach. Some of the outstanding applications in advanced countries in the context of this study are investigated and commented. The focus of the study is on emerging market context because of the urgent need of medical advancement to save the lives of people. The key challenges and barriers for the implementation of such applications in EMS in India and suggestions thereafter are presented for successful implementation of mobile technology applications in EMS to improve service delivery. The results of this study can provide clues to stakeholders to further the use of mobile technology in EMS for efficient and effective performance delivery.

Keywords


Emerging Markets, Emergency Medical Services, Healthcare, Innovation, Mobile Technology.

References