Role of Mobile Technology in Emergency Medical Services: A Review

The importance of adoption of mobile technology in healthcare sector is well considered and has gained significant importance but most of the research is either context-specific or application specific. The literature is yet to explore and examine the factors affecting the adoption of mobile technology in Emergency Medical Services (EMS) and develop a theoretical understanding. Innovation has its own obstacles, this paper presents detailed review to identify when, where and for whom the use of mobile technology is important in EMS and also ascertain the challenges that are to be overcome to utilize mobile technologies to improve EMS performance. This knowledge is sparse in the body of literature which is reviewed and outlined in detail using a constructivist approach. Some of the outstanding applications in advanced countries in the context of this study are investigated and commented. The focus of the study is on emerging market context because of the urgent need of medical advancement to save the lives of people. The key challenges and barriers for the implementation of such applications in EMS in India and suggestions thereafter are presented for successful implementation of mobile technology applications in EMS to improve service delivery. The results of this study can provide clues to stakeholders to further the use of mobile technology in EMS for efficient and effective performance delivery.