SAMVAD: International Journal of Management

Open Access Open Access  Restricted Access Subscription Access

Conceptual Reverse Logistics Model used by Online Retailers Post COVID-19 Lockdown


Affiliations
1 Student, BBA, (Retail and E-Commerce Management), Symbiosis University of Applied Sciences, Bada Bangarda, Indore – 453112, Madhya Pradesh, India
 

Coronavirus disease (COVID-19) is an infectious disease caused by a newly found coronavirus. Coronavirus 2 (SARS-CoV-2), caused an illness known as COVID-19, which was similar to SARS and was characterized usually by fever and breathing symptoms. World Health Organization in March 2020 declared COVID-19 as pandemic. Social distancing is the only measure in the absence of any vaccine to reduce the spread of this virus so many countries including India are going under lockdown. In the lockdown, the Government ordered closure of all the brick-and-mortar businesses. In this time of crises customers have only choice to purchase essential products from e-commerce portals. Prime Minister Narendra Modi announced that essential items could be purchased through e-commerce portals, all e-commerce businesses were instructed by the Ministry of Consumer Affair to take proper precautions and hygiene in their entire supply chain process. This paper suggests a model to incorporate hygiene in reverse logistics for online retailers post lockdown.

Keywords

COVID-19, E-Commerce, Hygiene, Lockdown, Reverse Logistics.
User
Notifications
Font Size

  • Bhat, S. A., Kansana, K., & Khan, J. M. (2016). A review paper on e-commerce, Asian Journal of Technology and Management Resesarch, 6(1). ISSN: 2249-0892.

  • Gupta, Sunny, and Dinesh Kumar. (2020). “UPI-An Innovative Step For Making Digital Payment Effective And Consumer Perception On Unified Payment Interface”. The International Journal of analytical and experimental modal analysis.

  • Khan, A. G. (2016). Electronic commerce: A study on benefits and challenges in an emerging economy, Global Journal of Management and Business Research, 16(1). https://globaljournals.org/item/5673-electronic-commerce-a-study-on-benefits-and-challenges-in-an-emerging-economy.

  • Chen-Lingling, Li-Wei, & Zhan-Huiying. (2016). The analysis of reverse logistics model in the e-commerce models, International Journal of Grid and Distributed Computing, 9(9), 173-184. https://doi.org/10.14257/ijgdc.2016.9.9.15.

  • Ramasamy, R., Shunmugam, A., & Banda, Y. (2020). Proceeding Acquaintance on Behalf of Commercial Model, Amenities and Resolutions in E-Commerce.

  • Rogers, D. S. & Tibben‐Lembke, R. S. (2002). Differences between forward and reverse logistics in a retail environment, Supply Chain Management: An International Journal, 7(5), 271-282. doi: 10.1108/13598540210447719. https://doi.org/10.1108/13598540210447719.

  • Wang, W., Liu, Y., & Wei, Y. (2013). Research on management strategies of reverse logistics in e-commerce environments. In: LISS 2012, Springer, Berlin, Heidelberg; p. 321-326. https://doi.org/10.1007/978-3-642-32054-5_48.

  • Xu, J., & Jiang, Y. (2009). Study of reverse logistics in the e-commerce environment, International Business Research, 2(1), 128-130. https://doi.org/10.5539/ibr.v2n1p128.

  • https://www.sakaltimes.com/art-culture/coronavirus-outbreak-order-online-follow-rules-47900. (Browsed Date-June 11, 2020 Time: 3:30 PM).

  • https://ithinklogistics.com/blog/a-complete-guide-on-e-commerce-reverse-logistics/. (Browsed Date-June 12, 2020 Time: 2:00 PM).

  • https://economictimes.indiatimes.com/industry/services/retail/online-demand-for-non-essential-items-low/articleshow/75665531.cms. (Browsed Date-June 12,2020 Time: 2:30 PM)

  • https://www.indiatoday.in/india/story/pm-modi-coronavirus-national-lockdown-panic-buying-groceries-essential-items-1659291-2020-03-24. (Browsed Date-June 12, 2020 Time: 4:00 PM).


Abstract Views: 214

PDF Views: 118




  • Conceptual Reverse Logistics Model used by Online Retailers Post COVID-19 Lockdown

Abstract Views: 214  |  PDF Views: 118

Authors

Purvi Kushwaha
Student, BBA, (Retail and E-Commerce Management), Symbiosis University of Applied Sciences, Bada Bangarda, Indore – 453112, Madhya Pradesh, India

Abstract


Coronavirus disease (COVID-19) is an infectious disease caused by a newly found coronavirus. Coronavirus 2 (SARS-CoV-2), caused an illness known as COVID-19, which was similar to SARS and was characterized usually by fever and breathing symptoms. World Health Organization in March 2020 declared COVID-19 as pandemic. Social distancing is the only measure in the absence of any vaccine to reduce the spread of this virus so many countries including India are going under lockdown. In the lockdown, the Government ordered closure of all the brick-and-mortar businesses. In this time of crises customers have only choice to purchase essential products from e-commerce portals. Prime Minister Narendra Modi announced that essential items could be purchased through e-commerce portals, all e-commerce businesses were instructed by the Ministry of Consumer Affair to take proper precautions and hygiene in their entire supply chain process. This paper suggests a model to incorporate hygiene in reverse logistics for online retailers post lockdown.

Keywords


COVID-19, E-Commerce, Hygiene, Lockdown, Reverse Logistics.

References