Journal of Information and Knowledge (Formerly SRELS Journal of Information Management)

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Use of Knowledge Management Tools and Techniques in Academic Libraries in India:A Study


Affiliations
1 Department of Library and Information Science, Osmania University, Hyderabad – 500 007, India
     

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Defines Knowledge Management (KM) and explains its importance in both corporate business organizations and also in not for profit service organizations, including libraries, as a means of improving performance and to develop quality products and services. States that KM tools play an important role, and institutions use more than one KM tool in general for effective KM implementation. The objective of the study is to find out the use of different KM tools and their preferences in academic institutions / libraries in India. The study used Survey Method. Random Sampling method is used to collect the data from a sample of 50 university libraries comprising of central, state, private and deemed universities in India through questionnaire technique. The major findings of the study are: only 34.0% of the university libraries in India are implementing KM in their libraries. Internet, Intranet, Help Desk Technologies and Document management Systems are the preferred KM tools in the decreasing order of importance in the academic institutions. 'Communication and Messaging' is observed to be the most important purpose of use of KM tools in the universities or university libraries in India.

Keywords

Knowledge Management–Tools and Techniques, Knowledge Management-Academic Institutions, Knowledge Management-Academic Libraries, Knowledge Management-University Libraries, Knowledge Management-Indian Academic Institutions.
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About The Author

S. Sudarshan Rao
Department of Library and Information Science, Osmania University, Hyderabad – 500 007
India

UGC Emeritus Fellow,  formerly ICSSR Senior Fellow, Professor & Head, Department of Library & Information Science, Osmania University, Hyderabad -500 007


Notifications

  • Jawadekar, Waman S. (2012). Knowledge management: Text and cases. New Delhi: Tata McGraw Hill, 62-72 p.

  • Rowley, Jennifer (2000). Is higher education ready for knowledge management? The International Journal of Educational Management. 14(7):325-33.

  • Galagan, P. (1997). Smart companies (Knowledge Management). Training and Development. 51(12):20-25.

  • Jantz, Ron (2001). Knowledge management in academic libraries: special tools and processes to support information professionals. Reference Services Review. 29(1):33-39.

  • Mphid and Snyman (2004). The Utilization of an Intranet as a knowledge Management Tool in Academic Libraries. The Electronic Library. 22(5):393-400.

  • Muthu Kumar; Uma Natarajan and Hedberg, John G. (2006). Usability of Web-based Knowledge Portals to Support Educational Research Organizations: A Case Study. Journal of Information, Information Technology, and Organizations. 1:115-29.

  • Ribiere, Vincent M. and Arntzen, Aurilla Aurelie (2010). Knowledge management technologies. In: Search of Knowledge Management: Pursuing Primary Principles, Edited by Annie Green and Michael Stankesky, India:Emerald Group of Publishing , 2010, 221-24.

  • Rodriguez, Julia (2010). Social Software in Academic Libraries for Internal Communication and Knowledge Management: A Comparison of Two Reference Blog Implementations. Internet Reference Services Quarterly. 15:107–24. DOI: 10.1080/10875301003788323.

  • Urmila Thaker and Oza, Nimesh (2010). Institutional Repository: An Effective Tool for Knowledge Management. SRELS Journal of Information Management. 47(5):507-16. DOI: 10.17821/srels/2010/v47i5/44094

  • Yong-Mi, Kim and Abbas, Jun (2010). Adoption of Library 2.0 Functionalities by Academic Libraries and Users: A Knowledge Management Perspective. Journal of Academic Librarianship. 36(3):211-18.

  • Hariharan, Arun (2011). How to Build a Great Knowledge Management Portal. Journal of Knowledge Management Practice, 12(2).

  • Madanmohan Rao (2012). Knowledge management tools and techniques. Amsterdam, Boston: Elsevier Butterworth-Heinemann.

  • Chu, Samuel Kai Wah; Siu, Felix; Liang, Michael; Capio, Catherine M. and Wu, Wendy W.Y. (2013). Users’ Experiences and Perceptions on Using Two Wiki Platforms for Collaborative Learning and Knowledge Management. Online Information Review. 37(2):304-25.

  • Forcier, Eric; Rathi, Dinesh and Given, Lisa M. (2013). Knowledge Management and Social Media: A Case Study of Two Public Libraries in Canada. Journal of Information and Knowledge Management. 12(4). DOI:10.1142/S0219649213500 391.

  • Mavodza, Judith and Ngulube, Patrick (2011). The Use of Technology-Based Mechanisms and Knowledge Management Techniques in Library Practices in an Academic Environment: A Case Study. Mousaion. M29(2):95-116.

  • Nazim, Mohammad and Mukherjee, Bhaskar (2011). Implementing Knowledge Management in Indian Academic Libraries. Journal of Knowledge Management Practice. 12(3). Available from: http://hdl.handle.net/10760/16853.


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  • Use of Knowledge Management Tools and Techniques in Academic Libraries in India:A Study

Abstract Views: 395  |  PDF Views: 13

Authors

S. Sudarshan Rao
Department of Library and Information Science, Osmania University, Hyderabad – 500 007, India

Abstract


Defines Knowledge Management (KM) and explains its importance in both corporate business organizations and also in not for profit service organizations, including libraries, as a means of improving performance and to develop quality products and services. States that KM tools play an important role, and institutions use more than one KM tool in general for effective KM implementation. The objective of the study is to find out the use of different KM tools and their preferences in academic institutions / libraries in India. The study used Survey Method. Random Sampling method is used to collect the data from a sample of 50 university libraries comprising of central, state, private and deemed universities in India through questionnaire technique. The major findings of the study are: only 34.0% of the university libraries in India are implementing KM in their libraries. Internet, Intranet, Help Desk Technologies and Document management Systems are the preferred KM tools in the decreasing order of importance in the academic institutions. 'Communication and Messaging' is observed to be the most important purpose of use of KM tools in the universities or university libraries in India.

Keywords


Knowledge Management–Tools and Techniques, Knowledge Management-Academic Institutions, Knowledge Management-Academic Libraries, Knowledge Management-University Libraries, Knowledge Management-Indian Academic Institutions.

References