Journal of Information and Knowledge (Formerly SRELS Journal of Information Management)

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Total Quality Management Practices in Accredited and ISO Certified Management College Libraries: A Comparative Study


Affiliations
1 Dayananda Sagar College of Engineering, Bangalore 560078, Karnataka, India
2 Department of Studies in Library and Information Science, University of Mysore, Mysore 570006, Karnataka, India
     

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This paper aims to analyse and evaluate the difference in practicing of TQM application of NBA, NAAC, ISO and six sigma in Management and professional college libraries. The authors investigate through a survey based on a structured questionnaire. The study confirmed that most of the past studies have found that TQM has a deep impact on library performance. Several researchers have also looked at the concept of standardization of quality (ISO 9000 Certification and Accreditation) in relation to the implementation of TQM. This study compared TQM practices in accredited and ISO certified Management College libraries. The data were collected from 57 libraries of management colleges using a structured questionnaire. Independent samples 't' test and One way ANOVA were employed to find out difference between ISO and non-ISO certified institutions in their TQM, as well as difference between libraries accredited by different agencies. Results revealed that those management libraries with ISO certification had higher TQM practices compared to management libraries without ISO certification. Further, management libraries with EQUIS accreditation had least TQM and libraries with NBA accreditation had highest TQM practices. The authors conclude the article by providing suggestions to improve the TQM services in management libraries.

Keywords

TQM, ISO 9001:2000, NAAC, NBA, Six Sigma, Management Colleges
User
About The Authors

Johnson David
Dayananda Sagar College of Engineering, Bangalore 560078, Karnataka
India

H. Adityakumari
Department of Studies in Library and Information Science, University of Mysore, Mysore 570006, Karnataka
India


Notifications

  • Butcher, K.S. (1993) Total quality management: The Oregon State University Library's experience. Journal of Library Administration, 18(1/2): 45-56.

  • Brockman, J.R. (1992) Just another management fad? The implications of TQM for library and information services. ASLIB Proceedings, 44: 283-288.

  • Clack, M.E. (1993) Organizational development and TQM: The Harvard College Library's experience. Journal of Library Administration, 18(1/2): 29-43.

  • Deshmukh, P.P. and Bhalekar, D.K. (2007) ISO 9001-2000 in the Libraries: Case study of BN College of engineering, Pusad Library. ILA Bulletin. 43(4): 25-29.

  • Pandi, P.A. and Rao, S.U. (2007) Achieving Global Quality in Technical Institutions through Integrated Total Quality Management, Indian Journal of Training and Development, XXXVII(3): 41-44.

  • Kaushak, P. and Khanduja, D. (2006) Developing a Six-Sigma Methodology to Increase the Passing Role of Student in Engineering Education. Journal of Engineering Education, 23-29.

  • Sherikar, A.; Jange, S. and Sangam, S.L. (2006) Performance measurement of quality services in academic and research libraries in India. Asian-Pacific conference on library and information education and practice, 3-6: 61-67.

  • Thakur, R.S. and Jana P.K. (2012) Quality management system in special libraries of Kolkata city: A survey. IASLIC Bulletine, 57(1): 34-46.


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  • Total Quality Management Practices in Accredited and ISO Certified Management College Libraries: A Comparative Study

Abstract Views: 592  |  PDF Views: 34

Authors

Johnson David
Dayananda Sagar College of Engineering, Bangalore 560078, Karnataka, India
H. Adityakumari
Department of Studies in Library and Information Science, University of Mysore, Mysore 570006, Karnataka, India

Abstract


This paper aims to analyse and evaluate the difference in practicing of TQM application of NBA, NAAC, ISO and six sigma in Management and professional college libraries. The authors investigate through a survey based on a structured questionnaire. The study confirmed that most of the past studies have found that TQM has a deep impact on library performance. Several researchers have also looked at the concept of standardization of quality (ISO 9000 Certification and Accreditation) in relation to the implementation of TQM. This study compared TQM practices in accredited and ISO certified Management College libraries. The data were collected from 57 libraries of management colleges using a structured questionnaire. Independent samples 't' test and One way ANOVA were employed to find out difference between ISO and non-ISO certified institutions in their TQM, as well as difference between libraries accredited by different agencies. Results revealed that those management libraries with ISO certification had higher TQM practices compared to management libraries without ISO certification. Further, management libraries with EQUIS accreditation had least TQM and libraries with NBA accreditation had highest TQM practices. The authors conclude the article by providing suggestions to improve the TQM services in management libraries.

Keywords


TQM, ISO 9001:2000, NAAC, NBA, Six Sigma, Management Colleges

References