Waiting Lines Affect Customer Satisfaction in Service Delivery

As most sociable living creatures, humans cooperate in larger groups (like war) even with those unrelated to them and probably won't see them again. Waiting line is one social activity that separates us from all other living creatures. Yet ants have amazing waiting or more appropriately moving lines! Without the cooperation of total strangers, a queue would break down and turn into chaos. More and more waiting lines, both in person and proxy (like online and telephonic customer services), have become inevitable in these days of widespread self-service mode of service delivery.