Journal of Information and Knowledge (Formerly SRELS Journal of Information Management)

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Measuring User Satisfaction in Academic Libraries


Affiliations
1 DLIS, University of Calicut, Kerala 673 635, India
     

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Satisfying the users is the prime concern of every modern library. Hence it is mandatory on the part of the libraries to measure the satisfaction of the users in order to provide better services. To measure the user satisfaction, standardised and appropriate tools are necessary. The author is reporting the user satisfaction scale developed by him for measuring the user satisfaction of academic libraries. The scale can be adapted and used for measuring user satisfaction in other types of libraries as well.

Keywords

User Satisfaction, Academic Libraries, User Satisfaction Scale, Validity, Reliability.
User
About The Author

Dineshan Koovakkai
DLIS, University of Calicut, Kerala 673 635
India


Notifications

  • Andaleeb (Syed Saad); Simmonds (Patience L). Explaining user satisfaction with academic libraries: strategic implications. College and Research Libraries. Vol. 59(2); 1998; p156-167.

  • Rout (R K). Measuring user satisfaction: a quantitative model. IASLIC Bulletin. Vol. 27(1); 1982; p1-8.

  • Edwards (Allen L). Techniques of attitude scale construction. New York: Appleton-Century-Crofts, 1957.


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PDF Views: 11




  • Measuring User Satisfaction in Academic Libraries

Abstract Views: 412  |  PDF Views: 11

Authors

Dineshan Koovakkai
DLIS, University of Calicut, Kerala 673 635, India

Abstract


Satisfying the users is the prime concern of every modern library. Hence it is mandatory on the part of the libraries to measure the satisfaction of the users in order to provide better services. To measure the user satisfaction, standardised and appropriate tools are necessary. The author is reporting the user satisfaction scale developed by him for measuring the user satisfaction of academic libraries. The scale can be adapted and used for measuring user satisfaction in other types of libraries as well.

Keywords


User Satisfaction, Academic Libraries, User Satisfaction Scale, Validity, Reliability.

References