Journal of Information and Knowledge (Formerly SRELS Journal of Information Management)

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Quality Management for Libraries:The Role of Quality in Library Management System


Affiliations
1 National Ship Design and Research Centre, Gandhigram, Visakhapatnam-530005, India
     

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Shows how Total Quality Management can contribute to improved performance and effectiveness. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting the customer needs.

Keywords

Mangement, Quality Improvement, Continual Improvement.
User
About The Author

S. Padmashree
National Ship Design and Research Centre, Gandhigram, Visakhapatnam-530005
India


Notifications

  • Brophy (Peter); Coulling (Kate). Quality Management and Library Science: For Information and Library Management. Mumbai: Jaico Publishing House. 1997.

  • Cundari (Leigh); Stutz Kara. Enhancing Library Services: An Exploration in Meeting Customer Needs Through Total Quality Management. In Special Libraries Summer 1995. p188-191

  • Jurow (S); Barnard (S B). (Eds.) Integrating total quality management in a Library setting. Binghamton, New York: Haworth Press, 1993.

  • Lal (H). Total Quality Management: A Practical approach. New Delhi: New Age International Publishers Ltd, 1995.

  • Lamprecht (J L). ISO 9000: Preparing for Registration. Milwaukee: ASQC Quality Press. 1992, p1-26.

  • Masters (Denise G). Total Quality Management in Libraries: ERIC Digest. US Federal Government, 2003.

  • Petrick (Joseph A); Furr (Diana S). Total Quality in Managing Human Resources. New Delhi: Vanity Book International, 1995.

  • Sirkin (A F). Customer Service: Another side of TQM. Journal of Library Administration. Vol. 18 (1/2); 1993; p71-83.

  • Weaver (C N). Managing the Four Stages of TQM: How to Achieve World – Class Performance. New Delhi: Vanity Book Int. 1995, p93.


Abstract Views: 274

PDF Views: 7




  • Quality Management for Libraries:The Role of Quality in Library Management System

Abstract Views: 274  |  PDF Views: 7

Authors

S. Padmashree
National Ship Design and Research Centre, Gandhigram, Visakhapatnam-530005, India

Abstract


Shows how Total Quality Management can contribute to improved performance and effectiveness. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting the customer needs.

Keywords


Mangement, Quality Improvement, Continual Improvement.

References