Journal of Information and Knowledge (Formerly SRELS Journal of Information Management)

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Application of Total Quality Management in Library and Information Services


Affiliations
1 Regional Engineering College, Tiruchirappalli 620 015, Tamil Nadu, India
2 Dept. of Library Science, Bishop Heber College, Tiruchirappalli 620 017, Tamil Nadu, India
     

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The Library and Information centers in the present Information and Communication Technology (ICT) environment are also regarded as industries where the end users are the customers. It is the responsibility of the quality centers to keep on satisfying their customers using the available ICT and supported by TQM techniques. This paper discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles in the libraries. Quality Management services at Regional Engineering College (REC), Tiruchirappalli, Tamil Nadu, are briefly discussed.

Keywords

Total Quality Management, Library and Information Services.
User
About The Authors

P. Mounissamy
Regional Engineering College, Tiruchirappalli 620 015, Tamil Nadu
India

B. S. Swaroop Rani
Dept. of Library Science, Bishop Heber College, Tiruchirappalli 620 017, Tamil Nadu
India


Notifications

  • Borse (T R). TQM in Libraries. IASLIC Bulletin. Vol. 47(4); 2002.

  • Mounissamy (P). Sharing of Information Resources among RECs through RECNET. In Library and Information Networking. NACLIN 2000, DELNET, New Delhi.

  • UK-India RECs Project 1994-1998, Review Workshop on Library and Information Development November 13-14, held at REC, Warangal, A.P.

  • Mounissamy (P). Indian National Digital Library in Engineering Science and Technology. In The National Conference on Recent Trends in library and Information Science Technology, Bishop Heber College, Trichirappalli-17, Tamil Nadu, on 27-28, Jan 2002.

  • Total Quality in LIS Education. In The National Conference on Change Management in Library and Information Centers. Bishop Heber college, Trcihirappalli-17 on 21-22, March 2003.

  • Quality Assurance in Library and Information Services. In The National Seminar on Challenges in Delivering Quality Services in Management and Technical Libraries, T.A. Pai Management Institute, Manipal, on 25-26 April 2003.

  • http://WWW.ericfacility.net/ericdigests/ed396759.html

  • Garvin (D A). Managing Quality: The Strategic and Competitive Edge. N.Y, Freepress, 1988.


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  • Application of Total Quality Management in Library and Information Services

Abstract Views: 439  |  PDF Views: 3

Authors

P. Mounissamy
Regional Engineering College, Tiruchirappalli 620 015, Tamil Nadu, India
B. S. Swaroop Rani
Dept. of Library Science, Bishop Heber College, Tiruchirappalli 620 017, Tamil Nadu, India

Abstract


The Library and Information centers in the present Information and Communication Technology (ICT) environment are also regarded as industries where the end users are the customers. It is the responsibility of the quality centers to keep on satisfying their customers using the available ICT and supported by TQM techniques. This paper discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles in the libraries. Quality Management services at Regional Engineering College (REC), Tiruchirappalli, Tamil Nadu, are briefly discussed.

Keywords


Total Quality Management, Library and Information Services.

References