Journal of Information and Knowledge (Formerly SRELS Journal of Information Management)

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Editorial


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1 School of Library and Information Science, North Carolina Central University, Fayetteville Road, Durham-NC 27707, United States
     

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Quality of Information service depends on customer satisfaction. It also depends on the fidelity to the content of information in documents. Customer interface with the service production and delivery system is very significant. Design of customer interface is as important as the design of service production and delivery system.
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About The Author

M. A. Gopinath
School of Library and Information Science, North Carolina Central University, Fayetteville Road, Durham-NC 27707
United States


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Abstract Views: 319

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  • Editorial

Abstract Views: 319  |  PDF Views: 5

Authors

M. A. Gopinath
School of Library and Information Science, North Carolina Central University, Fayetteville Road, Durham-NC 27707, United States

Abstract


Quality of Information service depends on customer satisfaction. It also depends on the fidelity to the content of information in documents. Customer interface with the service production and delivery system is very significant. Design of customer interface is as important as the design of service production and delivery system.