Use and Usage of OPAC in Public Libraries in Chandigarh City (India): A Study

The purpose of this study is to investigate the use and usage of OPAC in public libraries in Chandigarh City, India. Attempt has been made to know the usage of OPAC in public libraries in terms of users' frequency, purpose of use, search pattern, search approach, usage of help tips and help, problem faced and satisfaction level. A total of 289 questionnaires out of 300, duly filled-in by the respondents were received and analyzed using the simple percentage approach. The final result revealed that there is lack of computer skill and awareness on part of users, lack of proper orientation and cooperation from the library staff. Findings revealed that most of the users are satisfied with the OPAC and its services but they are not aware of all its services. In the end, suggestions have been made on the basis of the study for the effective and proper utilization of OPAC and its services.