Multi Skilling:Empowering Employees or a Challenge for Them? Case Study Approach

Purpose: Fundamentally addresses the reasons for introducing multi skilling within the organization across all major operational departments in a resort.

Design/Methodology/Approach: A case study methodology has been utilized to highlight the various benefits that an organization, in this case a resort has received by implementing multiskilling practices. It also examines the various challenges faced in adopting multi skilling and how an organization has overcome these challenges faced during the implementation of multi skilling and introducing it across the organization.

Practical Implications: Resorts often face the challenge of having skilled employees throughout the year; implementing multi skilling overcomes this challenge by helping the resorts resolve the issue with labour flexibility. Multi skilling has helped employees to look at growing within the organization across various verticals in an operational department or to grow across departments. It also has helped in bringing about a positive employee relation within the organization.