A Conceptual Model of User Satisfaction for Electronic Human Resource Management Portal

Autom a t i o n o f Human Re s o u rc e Management is the current trend in the business world. The implementation of the HR automation need to be researched to help the HR professionals to reap the benefits. However one of the critical dimension, namely the user satisfaction with portal technology, specifically the business-toemployee (b2e) portal that enable Electronic Human Resource Management (eHRM) implementation potential has not been studied adequately in prior research. In this paper, we propose a conceptual model for eHRM portal user satisfaction, which was derived froman extensive literature review of existing user satisfaction instruments and the eHRM portal. Nine dimensions of the eHRM portal user satisfaction were identified: Information Content, Ease of Use, Convenience ofAccess, Timeliness, Efficiency, Security, Confidentiality, Communication, and Layout. This model has been checked using users of a large organisation currently implementing the eHRM concepts to automate a few Human Resource Management activities and is found to be significantandvalid.