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Service Quality in Healthcare Sector in North and South Zones of Gujarat


Affiliations
1 G H Patel Post Graduate Department of Business Management, Sardar Patel University, Vallabh Vidyanagar, India
2 SEMCOM, Sardar Patel University, Vallabh Vidyanagar, India
 

The health care sector of any country depends on socio economic development and the government's priority for the same. Since India has followed the mixed economy the health care sector also has mixed participation Government and Private. The house hold spending on private healthcare is more than on public spending. Gujarat is growing fast in economic development. In growing competition service quality is becoming very important. The research study has been conducted to find effect of service quality on patients'satisfaction and customer loyalty.

Keywords

Service Quality, Patient Satisfaction, Hospital Services.
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  • Service Quality in Healthcare Sector in North and South Zones of Gujarat

Abstract Views: 320  |  PDF Views: 124

Authors

Darshana Dave
G H Patel Post Graduate Department of Business Management, Sardar Patel University, Vallabh Vidyanagar, India
Rina Dave
SEMCOM, Sardar Patel University, Vallabh Vidyanagar, India

Abstract


The health care sector of any country depends on socio economic development and the government's priority for the same. Since India has followed the mixed economy the health care sector also has mixed participation Government and Private. The house hold spending on private healthcare is more than on public spending. Gujarat is growing fast in economic development. In growing competition service quality is becoming very important. The research study has been conducted to find effect of service quality on patients'satisfaction and customer loyalty.

Keywords


Service Quality, Patient Satisfaction, Hospital Services.

References