Indian Journal of Industrial Relations: Economics & Social Dev.

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Employee Grievances Handling for Ambulance Staff at GVK EMRI, Gujarat


Affiliations
1 Pacific University, Udaipur, India
2 Institute of Management, Nirma University, Ahmedabad, India
     

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A grievance is any discontent or feeling of unfairness within the work. Grievances at the work should be supported by the inspiration of employer-employee relationship and employment-related system. Existence of a credible process for prompt resolution of grievances is a major contributor towards employees' trust in the management, which leads employee engagement. This study seeks to understand perception of employees about the effectiveness of grievance handling process followed by GVK EMRI, a labor intensive social project, for their dispersed manpower, ambulance crew and deployed 24X7 at various locations of the state. The result shows a bright future of GVK-EMRI at Gujarat as the employees are found to be loyal and committed to organization policies and procedures.
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  • Employee Grievances Handling for Ambulance Staff at GVK EMRI, Gujarat

Abstract Views: 209  |  PDF Views: 1

Authors

Babu Thomas
Pacific University, Udaipur, India
Sameer Pingle
Institute of Management, Nirma University, Ahmedabad, India

Abstract


A grievance is any discontent or feeling of unfairness within the work. Grievances at the work should be supported by the inspiration of employer-employee relationship and employment-related system. Existence of a credible process for prompt resolution of grievances is a major contributor towards employees' trust in the management, which leads employee engagement. This study seeks to understand perception of employees about the effectiveness of grievance handling process followed by GVK EMRI, a labor intensive social project, for their dispersed manpower, ambulance crew and deployed 24X7 at various locations of the state. The result shows a bright future of GVK-EMRI at Gujarat as the employees are found to be loyal and committed to organization policies and procedures.