Turnover Intentions:Scale Construction & Validation

The literature revealed a stark scarcity of statistically validated scale on turnover intentions. This study constructs and validates a scale on turnover intentions. Based on the analysis of relevant previous studies, 6-item scale of Turnover intentions was developed. Items of the scale were validated in a pilot study (N=156) and subsequently in a final study (N=524) in Business Process Outsourcing (BPO) sector in India which is prone to low retention rates of employees. For checking the discriminant and nomological validity, constructs like sportsmanship, organizational culture and commitment along with demographic profile of employees were also administered. Exploratory factor analysis revealed uni-dimensionality of the scale and exhibited adequate levels of reliability, discriminant and nomological validity. Additionally, TI has been measured according to different socio demographic group of employees in BPO sector.