Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Developing Diversity Scorecard: The Case of Larsen & Toubro, India


Affiliations
1 Associate Professor, XLRI Jamshedpur-831001, India
2 Vice President & Head – SUP Business, DIC (Defence IC), North Block 1, Saki Vihar Road, Powai, Mumbai 400072., India
3 Manager Human Resources, Location HR Lead & Business Partner, L&T, Naval Base Post, Beside Naval Dockyard, Scindia Road, Vizag 14, India
     

   Subscribe/Renew Journal


The purpose of this case study is to describe in detail the practical experiences and issues involved in devel oping diversity scorecard (DSC). While in the western countries, diversity initiatives have been rigorously emphasized, a developing country like India needs to go a long way in formalising the diversity management. Taking a casebased approach, the article focuses on how in one of the units (Vizag) of a large-sized Indian origin MNC, Larsen & Toubro (L&T), DSC was developed. Lessons learned from the exercise have been elaborated.



Subscription Login to verify subscription
User
Notifications
Font Size


  • Ah n , H . ( 2 0 01 ), “App l yi n g t h e B a l an c ed Scorecard Concept: an Experience Report”, Long Range Planning,34 (4): 441-61.
  • Allen, N.J.& Meyer, J.P. (1990), “The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization”, Journal of Occupational Psychology, 63 (1): 1-18.
  • B ensimon, E.M. ( 2 00 4 ) , “ The D i versi t y Scorecard: A Learning Approach to Institutional Change”, Change: The magazine of Higher Learning,36 (1):44-52.
  • Cox, T.H. & Blake, S. (1991), “Managing Cultural Diversity: Implications for Organizational Competitiveness”, Academy of Management Perspectives,5 (3): 45-56.
  • Dass, P. &Parker, B. (1999), “Strategies for Managing Human Resource Diversity: From Resistance to Learning”, Academy of Management Perspectives,13 (2):68-80.
  • Dreachslin, J.L. (2007), “The Role of Leadership in Creating a Diversity-sensitive Organization”, Journal of Healthcare Management, 52 (3): 151.
  • Economic Times (2018), “Section 377: Here Is Everything You Need to Know”, Septemb e r, 0 7 , Avai l a b l e at : h t t ps: / / economictimes.indiatimes.com/news/politicsand-nation/sc-delivers-historic-verdictheres-everything-you-need-to-knowaboutsection-377/ (accessed 21st July, 2019)
  • Ely, R.J. & Thomas, D.A., (2001), “Cultural Diversity at Work: The Effects of Diversity Perspectives on Work Group Processes and Outcomes”, Administrative Science Quarterly, 46 (2):229-73.
  • Foster, C. & Harris, L. (2005), “Easy to Say, Difficult to Do: Diversity Management in Retail”, Human Resource Management Journal,15(3): 4-17.
  • Froelich, K. S., &Kottke, L. (1991), “Measuring Individual Beliefs About Organizational Ethics”, Educational and Psychological Measurement, 51 (2): 377-83.
  • Gonzalez, J.A. (2010): “Diversity Change in Organizations: A Systemic, Multilevel, and Non-linear Process”, Journal of Applied Behavioral Science, 46(2):197-219.
  • Haq, R., (2012), “The Managing Diversity Mindset in Public versus Private Organizations in India”, International Journal of Human Resource Management,23 (5):892914.
  • Holvino, E. & Kamp, A. (2009), “Diversity Management: Are We Moving in the Right Direction? Reflections from Both Sides of the North Atlantic”, Scandinavian Journal of Management, 25 (4):.395-403.
  • Hubbard, E.E. (2008), The Diversity Scorecard: Evaluating the Impact of Diversity on Organizational Performance, ButterworthHeinemann, Elsevier, Burlington,
  • MA Kaplan, R.S. & Norton, D.P. (1992), “The Balanced Scorecard-Measures That Drive Performance”, Harvard Business Review,70 (January-February): 71-79
  • Knouse,S.B. & Stewart,J.B.( 2 00 3 ), “‘Hard’Measures That Support the Business Case for Diversity: A Ba lanced Scorecard Approach”, The Diversity Factor, 11 (4): 5-10.
  • Kossek, E. E. &Zonia, S.C. (1993), “Assessing Diversity Climate: A Field Study of Reactions to Employer Efforts to Promote Diversity”, Journal of Organizational Behavior, 14 (1): 61-81.
  • L&T we b si te , Avail a b l e at : h t t p : / / www.larsentoubro.com/corporate/our-businesses/, (accessed on 1st July, 2019)
  • Lau, D.C. &Murnighan, J.K. (1998), “Demographic Diversity and Fault Lines: The Compositional Dynamics of Organizational Groups”, Academy of Management Review, 23 (2):325-40
  • Mamman, A., Kamoche, K. &Bakuwa, R., (2012), “Diversity, Organizational Commitment and Organizational Citizenship Behvior: An Organizing Framework”, Human Resource Management Review, 22 (4):285-302.
  • McFarIin, D. B. & Sweeney, P. D. (1992), “Distributive and Procedural Justice as Predictors of Satisfaction with Personal and Organizational Outcomes”, Academy of Management Journal,35 (3): 626-37.
  • Ministry of Labor & Welfare (Government of India),Available at: https://labour.gov.in/, (accessed on 4th July, 2019).
  • Ministry of Social Justice and Empowerment (Government of India), Available at: http://www.disabilityaffairs.gov.in/ (accessed on February, 2019)
  • Mor Barak, M. E., Cherin, D. A. & Berkman, S. (1998), “Organizational and Personal Dimensions in Diversity Climate: Ethnic and Gender Differences in Employee Diversity Perceptions”, Journal of Applied Behavioral Sciences, 34 (1): 82-104.
  • Niehoff, B. P.& Moorman, R. H. (1993), “Justice as a Mediator of the Relationship Between Methods of Monitoring and Organizational Citizenship behavior”, Academy of Management Journal, 36 (3): 527–56.
  • Robinson, G.&Dechant, K. (1997), “Building a Business Case for Diversity”, Academy of Management Perspectives, 11(3): 21-31.
  • Sarkar, A. (2016), “RPWD Act, 2016: Fostering a Disability-friendly Workplace in Indian Organizations”, Indian Journal of Industrial Relations, 53: 591-603.
  • SEBI, Available at: https://www.sebi.gov.in/, (accessed on July 6, 2019).
  • Stewart, R., Volpone, S.D., Avery, D.R. &McKay, P. (2011), “You Support Diversity, But Are You Ethical? Examining the Interactive Effects of Diversity and Ethical Climate Perceptions on Turnover Intentions”, Journal of Business Ethics, 100 (4): 581-93.
  • Sustainability Report, L&T (2017), Available at: http://www.larsentoubro.com/corporate/sustainability/sustainability-report/, (accessed on 20th July, 2019).
  • Tatli, A.&Ozbilgin, M.F. (2009), “Understanding Diversity Managers’ Role in Organizational Change: Towards a Conceptual Framework”, Canadian Journal of Administrative Sciences, 26 (3): 244-58.
  • Thomas, D.A. & Ely, R.J. (2001), “A New Paradigm for Managing Diversity”, Harvard Business Review, 74 (5):79-94.
  • Thomas, R.R., Jr. (1992), Beyond Race and Gender: Unleashing the Power of Your Total Workforce by Managing Diversity, American Management Association, New York.
  • Triana, M.D.C., García, M.F. & Colella, A. (2010), “Managing Diversity: How Organizational Efforts to Support Diversity Moderate the Effects of Perceived Racial Discrimination on Affective Commitment”, Personnel Psychology, 63(4) :817-43.
  • Wondrak, M. &Segert, A. (2015), “Using the Diversity Impact Navigator to Move from Interventions Towards Diversity Management Strategies”, Journal of Intellectual Capital, 16 (1):239-54.

Abstract Views: 171

PDF Views: 0




  • Developing Diversity Scorecard: The Case of Larsen & Toubro, India

Abstract Views: 171  |  PDF Views: 0

Authors

Anita Sarkar
Associate Professor, XLRI Jamshedpur-831001, India
Pankaj Chadha
Vice President & Head – SUP Business, DIC (Defence IC), North Block 1, Saki Vihar Road, Powai, Mumbai 400072., India
Pratibha Jeyachandran
Manager Human Resources, Location HR Lead & Business Partner, L&T, Naval Base Post, Beside Naval Dockyard, Scindia Road, Vizag 14, India

Abstract


The purpose of this case study is to describe in detail the practical experiences and issues involved in devel oping diversity scorecard (DSC). While in the western countries, diversity initiatives have been rigorously emphasized, a developing country like India needs to go a long way in formalising the diversity management. Taking a casebased approach, the article focuses on how in one of the units (Vizag) of a large-sized Indian origin MNC, Larsen & Toubro (L&T), DSC was developed. Lessons learned from the exercise have been elaborated.



References