Indian Journal of Industrial Relations: Economics & Social Dev.

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Determinants of Talent Retention in BPO Industry


Affiliations
1 Department of Commerce & Business Studies, Jamia Millia Islamia, New Delhi, India
2 DAV Institute of Management, Faridabad, India
     

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Talent retention is a strategic tool to ensure superior work performance. Talent retention continues to top the list of CEOs' priorities. Top management focus has shifted from numbers to quality and from 'recruitment' to 'retention'. Low retention is common in almost all fields but it is certainly alarming in BPOs. The present study attempts to unveil the determinants of talent retention in BPO (ITeS) industry. The employees have been found here to append greater value to organization's atmosphere, supportive top management and comparative salary structure and other monetary benefits. BPO companies should maintain conducive work environment and adopt competitive rewards and recognition policies along with best of the facilities to help employees maintain work life balance.
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  • Determinants of Talent Retention in BPO Industry

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Authors

Ravinder Kumar
Department of Commerce & Business Studies, Jamia Millia Islamia, New Delhi, India
Ritu Arora
DAV Institute of Management, Faridabad, India

Abstract


Talent retention is a strategic tool to ensure superior work performance. Talent retention continues to top the list of CEOs' priorities. Top management focus has shifted from numbers to quality and from 'recruitment' to 'retention'. Low retention is common in almost all fields but it is certainly alarming in BPOs. The present study attempts to unveil the determinants of talent retention in BPO (ITeS) industry. The employees have been found here to append greater value to organization's atmosphere, supportive top management and comparative salary structure and other monetary benefits. BPO companies should maintain conducive work environment and adopt competitive rewards and recognition policies along with best of the facilities to help employees maintain work life balance.

References