Indian Journal of Industrial Relations: Economics & Social Dev.

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Role, Work Perception & Stress in a High Reliability Work Environment


Affiliations
1 National Institute of Industrial Engineering, Mumbai 400087, India
2 Department of Applied Psychology, Mumbai University, Mumbai-400098, India
     

   Subscribe/Renew Journal


An empirical study of work attitude, role efficacy and stress experienced in a high reliability professional group was undertaken using a sample of 52 Indian Air Traffic Controllers (ATC) working in the Mumbai Airport. Results showed that ATCs experienced role stress with regard to inter- role distance, role isolation, resource inadequacy, role erosion and role stagnation. ATCs maintained high confrontation or problem solving skills in their role followed by helping relationship, perceived integration with the job and managing well their inter-role linkages. Results further showed significant relationships between work attitude and role efficacy dimensions. Regression analysis within respective canonical variable sets revealed role stress being a significant predictor of attitude towards supervisors and management, while role efficacy dimensions (role making, role centering and role linking) showed significant explanatory power equally strongly with respect to attitude towards work, working conditions, co-workers, supervisors, and management.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Alexander, R.J. (1980), Burning out versus Punching Out, Journal of Human Stress, 69 (1):37-41

  • Bowers, D.G. (1983), What Would Make 11,500 People Quit Their Jobs?, Organizational Dynamics, 11 (3): 5-19

  • Crump, J.H (1979), Review of Stress in Air Traffic Control: Its Measurement and Effects, Aviation Space and environmental Medicine, 50, 243-48

  • DellErba, G., Pancheri, P & Intreccialagli, B. (1988), Hormonal Assessment and Workload Correlates in Traffic Controllers at the End of Night Shift: The Stress Perspective , New Trends in Experimental and Clinical Psychiatry, 4 (4):197-212

  • Folkard, S., & Condon, R (1987), Night Shift Paralysis in Air Traffic Control Officers, Ergonomics, 30(9):1353-63.

  • Grandjean, E (1968), Fatigue: Its Physiological and Psychological significance, Ergonomics, 11: 427-36.

  • Grandjean, E & Wotzka, G (1971), Fatigue and Stress in Air Traffic Controllers, Ergonomics, 14: 159 -65.

  • Hafeez, A & Subbaraya, S.V.(1994), Workers Attitude Questionnaire, in U.Pareek & T.V. Rao, Handbook of Psychological and Social Instruments, Baroda, Samasthi Publications

  • Krol, V. (1971), Variations in ATCs Workload as a Function of Variation in Cockpit Workload, Ergonomics, 14 (5): 585-90.

  • Kumar, S, Kulkarni, R & Sayeed, O.B. (1998), Stress, Strain and Coping Styles among Air Traffic Controllers, Productivity, 39 (1): 113-18

  • Mohler, S.R (1983), The Human Element in Air Traffic Control: Aeromedical Aspects, Problems and Prescriptions, Aviation, Space and Environmental Medicine, 54 (6): 511-16

  • Pareek, U (1983), Organizational Role Stress, in Goodstein, B.L and Pfeiffer, J.W. (Eds), The 12th Annual for HRD facilitators

  • Pareek, U. (1993), Making organizational Roles Effective, New Delhi: Tata McGraw-hill Book Company

  • Pareek, U. (1997), Handbook of Instruments for HRD and Training, New Delhi, Tata- Mcgraw-hill.

  • Pestonjee, D.M & Pandey, A (1996), Enhancing Role Efficacy: An OD Intervention, Vikalpa, 21 (2): 43-52.

  • Repetti, R.L. (1993), Short Term Effect of Occupational Stressors on Daily Mood and Health Complaints, Health Psychology, 12 (2): 125-31.

  • Repetti, R.L. (1994), Short Term and Long Term Processes Linking Job Stressors to Father- Child Interaction, Social Development, 3 (1): 1-15.

  • Sayeed, O.B. (1985), Job Stress and Role Making Behaviour, Managerial Psychology, 6 (1&2):35-57.

  • Sen, P.C. (1982), A Study of Personal and Organizational Correlates of Role Stress and Coping Strategies in Some Public Sector Banks, Unpublished Doctoral Dissertation in Management, Gujarat University.

  • Shouksmith, G & Burrough, S. (1988), Job Stress Factors for New Zealand and Canadian Air Traffic Controllers, Applied Psychology An International Review, 37 (3): 263-70

  • Singer, R. & Rutensranz, J (1971), Attitude of ATCs at Frankfurt Airport towards Work and the Working Environment, Ergonomics, 14 (5): 633-39.

  • Zeier, H (1994), Workload and Psycho-physiological Stress Reactions in Air Traffic Controllers, Ergonomics, 37 (3): 525-39.


Abstract Views: 236

PDF Views: 2




  • Role, Work Perception & Stress in a High Reliability Work Environment

Abstract Views: 236  |  PDF Views: 2

Authors

Omer Bin Sayeed
National Institute of Industrial Engineering, Mumbai 400087, India
Satish Chandra Kumar
Department of Applied Psychology, Mumbai University, Mumbai-400098, India

Abstract


An empirical study of work attitude, role efficacy and stress experienced in a high reliability professional group was undertaken using a sample of 52 Indian Air Traffic Controllers (ATC) working in the Mumbai Airport. Results showed that ATCs experienced role stress with regard to inter- role distance, role isolation, resource inadequacy, role erosion and role stagnation. ATCs maintained high confrontation or problem solving skills in their role followed by helping relationship, perceived integration with the job and managing well their inter-role linkages. Results further showed significant relationships between work attitude and role efficacy dimensions. Regression analysis within respective canonical variable sets revealed role stress being a significant predictor of attitude towards supervisors and management, while role efficacy dimensions (role making, role centering and role linking) showed significant explanatory power equally strongly with respect to attitude towards work, working conditions, co-workers, supervisors, and management.

References