Psychological Capital and Citizenship Behavior: Evidence from Telecom Sector in India

The present study explores the association of employees Psychological Capital with their job satisfaction and organizational citizenship behavior (OCB) in the Indian context. It attempts to examine the mediating role played by job satisfaction between Psychological Capital and OCB. A self-reported paper based questionnaire survey was conducted on mid-level managers (N=172) from a large Indian telecom company. Results revealed that Psychological Capital was a better predictor of job satisfaction as compared to OCB and the proposed mediating relationship was partially supported. Research findings and its implications for theory and practice are further discussed. Finally, some new avenues for future research are suggested.