Journal of Hospitality Application and Research

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Determinants of Retention in the Hospitality Industry:A Study of Employee Turnover Statistics in a Private Pennsylvania Club


Affiliations
1 Indiana University of Pennsylvania, United States
     

   Subscribe/Renew Journal


Examining data from over 500 private club employees who were terminated from employment over the past 15 years, the purpose of this study is to determine the extent to which individual variables explain retention rates in the small, private-club sector of the hospitality industry. Given the disparity in employee turnover rates in the leisure and hospitality industry as compared to all industry averages, this report specifically analyzes the influence of gender, age, length of tenure, and departmental affiliation as related to continued employment with the organization. Findings show that while gender was not necessarily a significant predictor of retention, employees’ age, the department in which employees primarily were assigned, as well as exempt versus hourly status all had a significant effect on their corresponding rates of retention. This study not only expounds upon the current literature in the field, it adds a very distinct addition to the body of research, insofar as small, private clubs are underrepresented in the available literature.

Keywords

Employee Turnover, Retention, Private Club, Hospitality Management.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Barrows, C., Rogoff, J., & Robinson, M. (2017). Human resource management responsibilities in private clubs. Journal of Human Resources in Hospitality & Tourism, 16(2), 153–170. Retrieved from https://doi.org/10.1080/15332845.2016.1202727

  • Blomme, R. J., Rheede, A. V., & Tromp, D. M. (2010). Work-family conflict as a cause for turnover intentions in the hospitality industry. Tourism and Hospitality Research,10(4), 269-285.

  • Bureau of Labor Statistics. (2019). Annual total separations rates by industry and region, not seasonally adjusted. Retrieved from https://www.bls.gov/news.release/jolts.t16.htm

  • Bureau of Labor Statistics. (2018). Median years of tenure with current employer for employed wage and salary workers by industry, selected years, 2008-2018. Retrieved from https://www.bls.gov/news.release/tenure.t05.htm

  • Cha, J., Kim, S., & Cichy, R. F. (2009). Job Satisfaction, Organizational Commitment, and Contextual Performance: Examining Effects of Work Status and Emotional Intelligence among Private Club Staff Members. International CHRIE Conference-Refereed Track. 6. Retrieved from https://scholarworks.umass.edu/refereed/Sessions/Friday/6

  • Cloutier, O., Felusiak, L., Hill, C., & Pemberton-Jones, E. J. (2015). The importance of developing strategies for employee retention. Journal of Leadership, Accountability & Ethics, 12(2), 119–129.

  • Club Management Association of America. (2016). Retrieved April 8, 2019, from https://www.cmaa.org/template.aspx?id=216

  • Economic News Release. (2019, April 9). Retrieved April 9, 2019, from https://www.bls.gov/news.release/jolts.nr0.htm

  • Felps, W., Mitchell, T., Herman, D., Lee, T., Holtom, B., & Harman, W. (2009). Turnover contagion: How coworkers’ job embeddedness and job search behaviors influence quitting. The Academy of Management Journal, 52(3), 545-561.

  • Gecko Hospitality Salary Survey Report 2018. (2018). Retrieved April 8, 2019, from https://www.geckohospitality.com/wp-content/uploads/2019/03/2018-salary-survey-report.pdf

  • Gustafson, C. M. (2002). Employee turnover: A study of private clubs in the USA. International Journal of Contemporary Hospitality Management, 14(3), 106-113.

  • https://doi-org.proxy-iup.klnpa.org/10.1108/09596110210424385

  • Harrison, D., & Morath, E. (2018, July 4). In this economy, quitters are winning. Retrieved from https://www.wsj.com/articles/in-thiseconomy-quitters-are-winning-1=21603911&tier_2=dcm&tier_3

  • Haussman, G. (2016, October 25). 4 truths about hotel employee retention. Retrieved April 5, 2019, from https://www.hotelmanagement.net/4-truths-about-hotel-worker-employee-retention

  • Holston-Okae, B. (2017). Employee turnover intentions in the hospitality industry (Order No. 10287336). Available from ProQuest Dissertations & Theses Global. (1914314482). Retrieved from http://proxy-iup.klnpa.org/login?url=https://search-proquest-com.proxy-iup.klnpa.org/docview/1914314482?accountid=11652

  • Hughes, J., & Rog, E. (2008). Talent management: A strategy for improving employee recruitment, retention and engagement within hospitality organizations. International Journal of Contemporary Hospitality Management, 20(7), 743-757.

  • Josiam, B. M., Clay, J. M., & Graff, S. (2011). Who will stay and who will go: Predicting club general manager turnover. Tourismos, 6(2).

  • Key hospitality trends according to Hcareers 2018 Report [Blog post]. (2018, September 5). Retrieved from https://www.geckohospitality.com/2018/09/05/hospitality-trends-hcareers-2018-report/

  • Lavoie, T. M., Paquet, M., Duchesne, M., Santo, A., Gavrancic, A., Courcy, F., & Gagnon, S. (2010). Retaining nurses and other hospital workers: An intergenerational perspective of the work climate. Journal of Nursing Scholarship, 42(4), 414–422. doi.org/10.1111/j.1547-5069.2010.01370.x

  • Lyness, K. S., & Judiesch, M. K. (2001). Are female managers quitters? The relationships of gender, promotions, and family leaves of absence to voluntary turnover. Journal of Applied Psychology, 86(6), 1167–1178. doi.org/10.1037/0021-9010.86.6.1167

  • Petrović, M. D., Jovanović, T., Marković, J. J., Armenski, T., & Marković, V. (2014). Why should gender differences in hospitality really matter? A study of personnel’s service orientation and job satisfaction in hotels. Economic Research-Ekonomska Istraživanja, 27(1), 799-817. DOI: 10.1080/1331677X.2014.975516

  • Mest, E. (2017, September 21). Coping with housekeeping turnover requires creativity and diligence. Retrieved April 5, 2019, from https://www.hotelmanagement.net/housekeeping/coping-housekeeping-turnover-requires-creativity-and-diligence

  • Morath, E. (2018, June 5). American job openings now outnumber the jobless. Retrieved April 10, 2019, from https://www.wsj.com/articles/american-jobs-outnumber-the-jobless-1528212776?mod=article_inline

  • News Release Bureau of Labor Statistics [Fact sheet]. (2019, March 15). Retrieved April 5, 2019, from https://www.bls.gov/news.release/pdf/jolts.pdf

  • Private clubs under the americans with disabilities act. (2019, March). Retrieved April 5, 2019, from ADA National Network website: https://adata.org/factsheet/private-clubs-under-americans-disabilities-act

  • Rose, R. W. (1991). Comparison of employee turnover in food and beverage and other departments in hotel properties (Order No. 9219615). Available from ProQuest Dissertations & Theses Global. (304026200). Retrieved from http://proxyiup.klnpa.org/login?url=https://searchproquestcom.proxyiup.klnpa.org/docview/304026200?accountid=11652

  • Salazar, J. P. (2000). The relationships between hospitality employee empowerment, overall job satisfaction and organizational commitment: A study of race and gender differences (Order No. 9965765). Available from ProQuest Dissertations & Theses Global.

  • Self, J., & Dewald, B. (2011). Why do employees stay? A qualitative exploration of employee tenure. International Journal of Hospitality & Tourism Administration, 12(1), 60–72. doi.org/10.1080/15256480.2011.540982

  • Simon, R. (2019, May 13). Small firms battle to hire. The Wall Street Journal, A1-A2.

  • Watts, J. (2018). Perceived work status congruence and voluntary turnover intentions of tipped hourly casual-dining restaurant employees (Order No. 10751776). Available from ProQuest Dissertations & Theses Global. (2030355363). Retrieved from http://proxy-iup.klnpa.org/login?url=https://searchproquestcom.pro y€iup.klnpa.org/docviewIN/2030355363?accountid=11652


Abstract Views: 316

PDF Views: 0




  • Determinants of Retention in the Hospitality Industry:A Study of Employee Turnover Statistics in a Private Pennsylvania Club

Abstract Views: 316  |  PDF Views: 0

Authors

Adam Weis
Indiana University of Pennsylvania, United States
Joseph A. Rosendale
Indiana University of Pennsylvania, United States

Abstract


Examining data from over 500 private club employees who were terminated from employment over the past 15 years, the purpose of this study is to determine the extent to which individual variables explain retention rates in the small, private-club sector of the hospitality industry. Given the disparity in employee turnover rates in the leisure and hospitality industry as compared to all industry averages, this report specifically analyzes the influence of gender, age, length of tenure, and departmental affiliation as related to continued employment with the organization. Findings show that while gender was not necessarily a significant predictor of retention, employees’ age, the department in which employees primarily were assigned, as well as exempt versus hourly status all had a significant effect on their corresponding rates of retention. This study not only expounds upon the current literature in the field, it adds a very distinct addition to the body of research, insofar as small, private clubs are underrepresented in the available literature.

Keywords


Employee Turnover, Retention, Private Club, Hospitality Management.

References