Competency-based Management Education for Hospitality

The working environment around hospitality organizations is highly turbulent, because of rapid change in organizational ethos and activities. Training provision to meet such ambiguous and complex needs have also to shift from the conventional style. The impact of training and the measurement of skill acquisition in such cases would become questionable.

Organization needs to develop in their managers and offices for "quick responses" and "flexibility" to appropriately deal with situation in today context. This could probably be better called as "resourcefulness" in managers. In analysing the characteristics of resourceful managers, particularly significant qualities appeared to be - Flexible intelligence, Social abilities, Technical expertise, emotional resilience, Drive for continued effectiveness, Effective judgment, In situation of uncertainty, Commitment to fundamental values This paper describes competency, Sources of competencies and about the identification of competencies including some competence statements required for the development. The demonstration of required competencies needs a very high degree of professional skills from the trainer and intense dedication from the trainees.